Not Honoring Refund Policy

  • Resolved Ron Strilaeff

    (@ronstrilaeff)


    11 years, 5 months ago

    I have contacted this company by e-mail and they said they would honor their refund policy, but they have neglected to follow through.

    I purchased this on Jun 16, discovered that it would not meet my needs so I asked for a refund on Jun 17, they said yes and I removed the license key at their request.

    Several days later I have not received my money back. This is BAD business! I’m not even sure the original author is involved any more.

    https://www.ads-software.com/extend/plugins/user-meta/

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  • Thread Starter Ron Strilaeff

    (@ronstrilaeff)

    My apologies to the user-meta crew. I had forgotten that I had posted here before I contacted them directly.

    They responded the very next day and politely with no questions asked refunded me in full. There is nothing wrong with the plugin or the publishers, it was just not what I needed.

    (Also I can’t see how to delete this post so if a www.ads-software.com moderator reads this, maybe you can just delete this post).

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