Not in sync when shipping is deleted on pickling pro platform

  • Hello, I was testing your plugin and have deleted a shipping on the https://pro.packlink.es website. The shipping was first generated through WooCommerce order page.

    The problem I see is that now the shipping is deleted on https://pro.packlink.es but I still see the packlink shipping data in orders list and the order page on WooCommerce. It seems that when deleting a shipping on the pickling pro website our store is not informed.

    So we can’t setup a new shipping for the client. And our store is showing wrong information about shipping as the shipping was deleted.

    Any ideas on how to solve this? Is a the plugin intended to work like this?
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author packlink

    (@packlink)

    Hi Daniel,

    Your right, the info is not sending back to woocommerce if you cancel a shipment on Packlink.

    You can duplicate the order on your woocommerce and then push it to Packlink from your order panel : Click on the button “Ship with Packlink”

    Regards

    Packlink team

    Thread Starter Daniel P.

    (@danidub)

    Maybe a good approach would be to have a button to cancel the shipment on the WooCommerce order (this would send the cancelation request to Packlink) and then have the possibility to re-create the shipment on the same order (this would create the shipment again on packlink). Even a good idea would be to have the history, the cancelled shipment and the new shipment, so both platforms would be in sync and managed from WooCommerce.

    Having duplicated orders on WooCommerce is not a great solution and it seems like a workaround… I would be happy to contribute in this solution if you wanted.

    I think that if you have a cancellation endpoint in your API it would be simple to implement this solution.

    I have talked with Carmen (Account Manager from PackLink Spain) and she told me this is a known issue.

    Thank you.

    Plugin Author packlink

    (@packlink)

    Hi Daniel,

    Thanks for your feedback it’s very important for us, we are studying the best way to do it.

    We will keep you posted once the feature will be done

    Packlink Team

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Not in sync when shipping is deleted on pickling pro platform’ is closed to new replies.