not loading credit card number text box

  • Resolved cyrix2000

    (@cyrix2000)


    1 year, 3 months ago

    Hi,

    When selecting Revolut as payment method on the checkout page it doesn’t load the text box where you can enter the credit card number and instead automatically “jumps back” to the previous selected payment method (see screen recording below).

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    Thank you for contacting us.

    The issue is most likely caused by another plugin that is conflicting with ours. Cache plugins are usually the “culprits” in these cases. You can try disabling them and then retrying in incognito mode. If the issue persists, please reach out to our Revolut Business in App help section so we can further assist you.

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App

    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    Kind regards,

    Thread Starter cyrix2000

    (@cyrix2000)

    Unfortunately disabling the cache plugin didn’t fix the issue. I’ll contact your support through the app.

    Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    Please ask for you case to be escalated as the first lines of support will probably not be able to help you debug this.

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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