NOT ONE CHAT IN 1 MONTH.. 100’s PER DAY TO 0

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  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Tyler, you’ve opened several threads before this as well. You previously said that you couldn’t see any of the page visitors. We said that seeing visitors is no longer available because this has changed in the new version.

    Now to make sure we are on the same page here. Your issue is that the plugin won’t show you the website visitors who are browsing? Or is it a new issue where you don’t get any chats at all?
    —
    —
    The new plugin will do what it’s supposed to, and that is to show you any CHATS that are pending. It will not show you visitors who are browsing your website.

    If you really want to see your page visitors, you can download the old version of the plugin from here: https://www.ads-software.com/plugins/wp-live-chat-support/advanced/

    This old version will eventually be considered “End of Life” and will no longer be supported and may stop working on newer versions of wordpress or PHP. We are not updating it.

    • This reply was modified 4 years, 7 months ago by WP-LiveChat.
    Thread Starter tylerfisher

    (@tylerfisher)

    The issue is that I am not getting any more support chat requests since the redesign. No pending chats and we use to get 100’s before the redesign.

    Not seeing the visitors/page url for the moment is not a problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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