not opening on mobile

  • On mobile I see the bubble but when clicking on it, it tries to open the facebook via browser and then it closes again and goes back to the website.

Viewing 4 replies - 1 through 4 (of 4 total)

  • I’m having this problem as well. I just learned from one of my website’s visitors that my chat window isn’t working on mobile. This is a BIG problem! How do we get this issue fixed? These forums and FB groups don’t seem to be much help. Is there a better way to get help to get this fixed?

    lthompson1991

    (@lthompson1991)

    I am getting this issue too, has anyone got an explanation?! Someone please help!

    lthompson1991

    (@lthompson1991)

    Hi All, I have solved this issue for me! It isn’t anything to do with the plugin, instead it’s to do with the settings of your Facebook page. I made two changes as follows and now the plugin is working:

    1) I have the domains whitelisted, however I noticed there was a ‘/’ at the end of the URL which does not appear in mobile. So I added my website URL without the ‘/’ as an additional domain. I also added https://www.facebook.com as I read some where this can help.
    2) I changed my page restrictions so it was not just restricted to UK visitors – I read in the plugin documentation that this can sometimes stop the plugin rendering on mobile.

    Voila, all is working at body-finess.co.uk.

    Let me know if this works for you!

    terrilorrain

    (@terrilorrain)

    This didn’t work for me ?? https://goresumepro.ca

Viewing 4 replies - 1 through 4 (of 4 total)
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