Not Posting To MailChimp

  • Resolved nigelrs

    (@nigelrs)


    4 years, 5 months ago

    Hello,

    I have the form set up on a page (above) and all permissions are set (e.g. API linked, showing correct MC number, bringing correct groups through); but it’s not adding a subscriber into MailChimp for the automation process within.

    I have turned the logs on and done a test submission and it reads normal:

    [2020-06-05 12:53:36] INFO: Form 28833 > Successfully subscribed a@li*******.com

    However, nothing is showing in MailChimp. I have done this around 6 times over the past 24 hours. Is there a setting on MC that is set to prevent names being added by an API or automatic import?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Lap

    (@lapzor)

    That message means the plugin did successfully send the email subscriber to MailChimp and MailChimp confirmed it was received. From there it is “out of our hands”.

    Note that the double opt-in setting in your MailChimp account is overruled by the setting on the form within our plugin, so please check MailChimp for WP > Form > Settings to see if double opt-in is turned on or not. If it’s turned on there, contacts won’t show up until they click the confirmation link in their email. The opt-in email is send by MailChimp, not by the plugin. It could end up in your spam.

    When double opt-in is turned off for this form the contacts are seen as “imported” and should show up right away. In some edge cases MailChimp turns off the possibility to add contacts without double opt-in. So it’s worth testing with double opt-in turned on to see if it makes a difference.

    Hope that helps. If you have any questions, please let me know!

    Thread Starter nigelrs

    (@nigelrs)

    Thank you, solved. MC have confirmed the message has been received and posted on the right audience list.

    Plugin Contributor Lap

    (@lapzor)

    Perfect, Thanks for letting me know.

Viewing 3 replies - 1 through 3 (of 3 total)
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