Not receiving buyer addresses using wp commerce and paypal standard

  • Store URL – https://leopoldmethod.com.au/products-page
    WordPress version: 3.6
    WP eCommerce version: Version 3.8.14.4
    Paypal Version: Website Payments Standard
    Theme: SimpleMag – By ThemesIndepVersion 2.1.1

    I did this:
    We have just installed wp commerce onto my site. When buyers select buy now it takes them to paypal and they can choose to either log into their paypal account or pay with a credit card and not sign in to paypal. When the buyer completes the information such as name and address the money is transferred to my paypal account but the buyers address is not being recorded and noted in the transaction in paypal. So we don’t get the buyers details to send the product

    What i have tried?
    – i have changed enabled shipping settings (under store>shipping) and entered 0 under flat rate shipping as we don’t want to charge a shipping cost.
    – i have changed the paypal standards 2.0 settings (under store>payments>send shipping details to ‘no’

    Help
    Does anyone know how to ensure i buyer can purchase through wp commerce, through paypal and i get the shipping address????

    https://www.ads-software.com/plugins/wp-e-commerce/

Viewing 1 replies (of 1 total)

  • Hi. I just upgraded from 3.8.13.2 to 3.8.14.4 and experienced something that sounds very similar. PAYPAL reported “We have no postal address on file.” in the space where the address should have been.

    In “Settings\Store” on the “Payments” tab I changed “Send shipping details” radio button from “No” to “Yes” and the postal address is appearing for new transactions again.

    I don’t understand why I had to do this following the upgrade but am feeling nervously confident.
    GFHS Webmaster

Viewing 1 replies (of 1 total)
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