Not receiving email

  • Resolved 3iiko

    (@3iiko)


    4 years, 5 months ago

    Hello,

    Using :

    – WordPress 5.5.1
    – WP Mail SMTP 2.4.0
    – Ninjaforms 3.4.30
    – Gandi email

    i’m trying to send email with WP Mail SMTP but i don’t receive email.

    When i make a send email test, i receive the email when i sent to a gmail address, but when i use [email protected] email address, WP Mail SMTP says it’s sent but i have nothing in my mailbox.

    When i send email directly to this email address, i receive email. So this is good sign.

    I configure SendGrid, authenticate my domain so when i send a form with Ninja form with ANY address (except [email protected]), i receive email confirmation to this ANY address with a certificate from my website and not the “send by SendGrid” label anymore.
    But my email address [email protected] doesn’t actually receive the form from the client.

    Do you have any idea of what are causing this issue and how to fix it ?

    I can’t for example change my admin email address to [email protected] because i can’t receive the confirmation email…

    Thank you

    • This topic was modified 4 years, 5 months ago by 3iiko.
    • This topic was modified 4 years, 5 months ago by 3iiko.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @3iiko,

    Thanks for the details. You’re having issues receiving emails only on @3dmaker.space and you’ve authenticated the domain 3dmaker.space with Sendgrid? Please make sure the From Email is also set to @3dmaker.space or you might check the Sendgrid email activity logs which will help you to figure out any errors.

    I hope this helps!

    Thread Starter 3iiko

    (@3iiko)

    Hello, thank you for your reply,

    the From email is well set top my @3dmaker.space email address.

    Unfortunately for SendGrid, i have only 3 days email activity so i can’t check accurately.

    Email are send when i use my website form. In the Ninjaforms form, i changed the To email address to received demand on my GMAIL address and i have no issue.

    I have some trouble to know if this issue come from WP MAIL SMTP, Ninjaforms, SendGrid or Gandi … What do you think ?

    Regards

    Hi @3iiko,

    Thanks for the details! If everything is set up correctly, already authenticated your domain with Sendgrid and you’re only having issues with @3dmaker.space, there might be some issues with your receiving account, or it has some strict filtering rules. However, you can still check the Sendgrid email activity by sending a test Email to @3dmaker.space and get additional details.

    I hope this helps!

    Thread Starter 3iiko

    (@3iiko)

    — SUBJECT SOLVED —

    Hello,

    thank you for your reply.

    I found the solution : the issue was caused by SendGrid. I try Sendinblue provider and no more issue.

    Thank you again to take time to help me.

    — SUBJECT SOLVED —

Viewing 4 replies - 1 through 4 (of 4 total)
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