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Resolved prouddaughter
(@prouddaughter)

3 years, 7 months ago

I setup WordPress 5.7 this week via Ionos server and installed Fluent Forms, and am using the ASHE theme. Set up a simple Contact Form with ReCaptcha. Everything seems to be okay, when I test it. The form functions as expected and I see a confirmation. Fluent forms show that the three test emails were sent, but they are not arriving in my Webmail account. I looked in SPAM etc, but they are not there. I know the email account is working because I can send email to that account and it’s delivered to Webmail.

I am using an SSL certificate from Ionos and using their SMTP server.

I am very tech savvy, but I am stuck right now. Any help would be greatly appreciated. Can’t get my site up and running until this is solved.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Tahmid ul Karim
(@tahmidulkarim)

3 years, 7 months ago

Hello @prouddaughter,

It is probably an issue with the SMTP service that you are using, as Fluent forms will route the emails through the SMTP and it depends on your SMTP settings whether the email is reaching your inbox or not.

You can try using a different SMTP service if possible, otherwise please contact with your server regarding the issue.

If you have any further queries please submit a support ticket here – https://wpmanageninja.com/support-tickets/

Thank you.

Thread Starter prouddaughter
(@prouddaughter)

3 years, 7 months ago

Ah, yesterday I uninstalled the plugin. Installed one from another company and it worked perfectly the first run through. So now I am a happy camper. So the problem wasn’t with my hosting company. That’s a good thing.

Have a good weekend.

webuser1
(@webuser1)

3 years, 4 months ago

Rather than start a new post on this email issue, I would like to ask here when will this email issue be resolved?

I installed the plugin and same issue, not receiving emails.

Will have to uninstall and go to another plugin to purchase if this issue is not resolved.

Plugin Contributor WPManageNinja
(@wpmanageninja)

3 years, 4 months ago

Hello @webuser1
Please check the following doc for email debug:

https://wpmanageninja.com/docs/fluent-form/miscellaneous/wp-fluent-forms-not-sending-email-confirmations/

webuser1
(@webuser1)

3 years, 4 months ago

That worked.

Thank you so very much.