Not receiving email notification

Hi,

Thank you for using CusRev.

You can set the email notification email address:

– If a review is submitted on the product page: Settings > Discussion > Email me whenever
– If a review is submitted in the review form: Reviews > Settings > Emails tab > Review Reminder template > Email for Notifications.

Please refer to this solution: How to Stop Receiving Emails About New Reviews

Hello,

I’ve newly installed your plugin and I am also having issues with the review notifications sending.

They work beautifully when I do the test emails, however, when I attempt to send a “real” email by pushing an order to ‘completed’ – no email is sent.

I’ve tried manually sending from both Reminders queue as well as manually from the order screen. I also tried setting the message day to 0 days but that also did not seem to work.

I did the mailer test you recommended above and scored 9/10 on a test email:

https://wordpress-909018-3155420.cloudwaysapps.com/wp-content/uploads/2023/01/Screenshot-2023-01-16-200826.jpg

We use WP Mail SMTP and I verified that it is working as expected:
https://wordpress-909018-3155420.cloudwaysapps.com/wp-content/uploads/2023/01/Screenshot-2023-01-16-201640.jpg

Here are screenshots of the current settings:
https://wordpress-909018-3155420.cloudwaysapps.com/wp-content/uploads/2023/01/Screenshot-2023-01-16-201416.jpg
https://wordpress-909018-3155420.cloudwaysapps.com/wp-content/uploads/2023/01/Screenshot-2023-01-16-201526.jpg

Any ideas?

Thanks!
Erica

Hi @ericanall

Please create a new topic with the details of the issue, I see it does not relate to the email notification on this topic. And please include the test result when you send a test email from our plugin settings page Reviews > Settings > Emails tab > Review Reminder, in the new ticket.

Thanks.