Not receiving emails

  • Resolved irreverance

    (@irreverance)


    4 years, 8 months ago

    I’ve had 3 people tell me that they sent me emails but I did not respond to them. I checked my inbox and they never arrived.

    Why am I not receiving these contacts from potential clients?

    ETA: The people who let me know that they tried to contact me let me know through my form, so it is sending emails sometimes at least.

    • This topic was modified 4 years, 8 months ago by irreverance.

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Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,
    Did you look in the spams ?

    Thread Starter irreverance

    (@irreverance)

    I just checked and found them. How odd. I don’t know why this started all of a sudden.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @irreverance,

    If your notification settings are correct, the issue is likely due to incorrect server setting, or strict email spam prevention settings, or strict email spam prevention settings that is wrongly detecting the notification emails as spam.

    To resolve email delivery issue like this, you could configure a SMTP plugin on your site so emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

Viewing 3 replies - 1 through 3 (of 3 total)
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