Not receiving emails

  • Resolved toni123098

    (@toni123098)


    3 months, 3 weeks ago

    I am using port 26 and I am not using ssl.

    This is the error message that is going to my from email:

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    (to email)
    host hotmail-com.olc.protection.outlook.com [52.101.8.35]
    SMTP error from remote mail server after pipelined MAIL FROM:[email protected]?SIZE=10155:
    550 5.7.1 Unfortunately, messages from [173.224.122.250] weren’t sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to?https://mail.live.com/mail/troubleshooting.a[truncated]
    Reporting-MTA: dns; pink.truehostdns.com

    Action: failed
    Final-Recipient: rfc822;(to email)
    Status: 5.0.0
    Remote-MTA: dns; hotmail-com.olc.protection.outlook.com
    Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [173.224.122.250] weren’t sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to?https://mail.live.com/mail/troubleshooting.aspx#errors.?[DS3PEPF000099DE.namprd04.prod.outlook.com 2024-08-03T04:55:59.674Z 08DCB1EC61AE6BCA]
    Subject Fluent SMTP: Test Email – Globoserv Couriers LTD – HTML Version

    This is the error message I get with the test email, the test email goes through and says it was a success. But I get a message to my sender saying mail delivery failed to the email it was sent to. Please assist.

    Server Response

    {
    “code”: 422,
    “message”: “SMTP Error: Could not connect to SMTP host. Failed to connect to server”,
    “errors”: [
    “SMTP Error: Could not connect to SMTP host. Failed to connect to server”
    ]
    }

    Please assist. I can’t find anything wrong in the settings.

    My provider says they sent a test email and the mailer is working. What else can be the issue please? Also, I did not get an initial email authorizing fluent smtp to send emails from my sender address. I don’t know if that is relevant. Thanks.

    • This topic was modified 3 months, 3 weeks ago by toni123098.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter toni123098

    (@toni123098)

    I am using fluent smtp with forminator forms, it was sending emails just fine until a week or two ago. I also switched to another plugin and inplemented smtp via gmail and installed an autorization rule in google api console but that email also did not go through. Please assist.

    Thread Starter toni123098

    (@toni123098)

    I deactivated all other plugins, I’m still getting this issue.

    Thread Starter toni123098

    (@toni123098)

    Issue fixed. Thanks my provider contacted outlook. My ip is on a spam listing, but we don’t send spam, it is a courier company. We only send response emails. I asked them to investigate our account. They can verify this themselves.

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @toni123098,

    I regret the delay in response, but I am glad that your issue is resolved now.

    I understand it can be frustrating when emails are not being received as expected. I am happy to know that your internet service provider was able to assist you in resolving this issue.

    Please feel free to reach out to us if you have any further questions or concerns. We are here to help.

    Thank you for choosing FluentSMTP.

Viewing 4 replies - 1 through 4 (of 4 total)
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