Not receiving emails

  • I’m trying to sent email from my contact form from my website and I’m not receiving that email. Here is the one log from email server:

    C:\PROGRA~2\MICROS~1\Office14\OUTLMIME.DLLIMAP: 13:56:35 [db] 

Intializing connection [098E7D78]

IMAP: 13:56:35 [db] Setting internal codepage to 1200

IMAP: 13:56:35 [db] Connecting to 'imap.gmail.com' on port 993.
IMAP: 13:56:35 [db] OnNotify: asOld = 0, asNew = 2, ae = 0
IMAP: 13:56:35 [db] srv_name = "imap.gmail.com" srv_addr = 64.233.182.109:993
IMAP: 13:56:35 [db] OnNotify: asOld = 2, asNew = 3, ae = 1
IMAP: 13:56:35 [db] OnNotify: asOld = 3, asNew = 4, ae = 0
IMAP: 13:56:35 [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
IMAP: 13:56:35 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
IMAP: 13:56:35 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
IMAP: 13:56:35 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
IMAP: 13:56:35 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:35 [rx] * OK Gimap ready for requests from 70.73.157.49 136mb74059057ivp
IMAP: 13:56:35 [tx] u0nq CAPABILITY
IMAP: 13:56:35 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:35 [rx] * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 XYZZY SASL-IR AUTH=XOAUTH2 AUTH=PLAIN AUTH=PLAIN-CLIENTTOKEN AUTH=OAUTHBEARER AUTH=XOAUTH
IMAP: 13:56:35 [rx] u0nq OK Thats all she wrote! 136mb74059057ivp
IMAP: 13:56:35 [tx] LOGIN command sent
IMAP: 13:56:36 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:36 [rx] * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE ENABLE MOVE CONDSTORE ESEARCH UTF8=ACCEPT APPENDLIMIT=35882577 LIST-EXTENDED LIST-STATUS
IMAP: 13:56:36 [rx] uinh OK [email protected] authenticated (Success)
IMAP: 13:56:36 [tx] wuhh IDLE
IMAP: 13:56:37 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:37 [rx] + idling
IMAP: 13:56:37 [tx] DONE
IMAP: 13:56:37 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:37 [rx] wuhh OK IDLE terminated (Success)
IMAP: 13:56:37 [tx] z6ex LIST "" ""
IMAP: 13:56:37 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:37 [rx] * LIST (\Noselect) "/" "/"
IMAP: 13:56:37 [rx] z6ex OK Success
IMAP: 13:56:37 [tx] 76tu IDLE
IMAP: 13:56:37 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:37 [rx] + idling
IMAP: 13:56:37 [tx] DONE
IMAP: 13:56:37 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:37 [rx] 76tu OK IDLE terminated (Success)
IMAP: 13:56:37 [tx] tvi5 LSUB "" "*"
IMAP: 13:56:38 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Clients"
IMAP: 13:56:38 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Human Resources"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "INBOX"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Junk E-mail"
IMAP: 13:56:38 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:56:38 [rx] * LSUB (\HasChildren) "/" "Marketing"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Marketing/o44social"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Master Mind Group"
IMAP: 13:56:38 [rx] * LSUB (\HasChildren) "/" "Networking"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Networking/Calgary Chamber"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Networking/Mastermind"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Signworld"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Suppliers"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren) "/" "Website"
IMAP: 13:56:38 [rx] * LSUB (\HasChildren \Noselect) "/" "[Gmail]"
IMAP: 13:56:38 [rx] * LSUB (\All \HasNoChildren) "/" "[Gmail]/All Mail"
IMAP: 13:56:38 [rx] * LSUB (\Drafts \HasNoChildren) "/" "[Gmail]/Drafts"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren \Important) "/" "[Gmail]/Important"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren \Sent) "/" "[Gmail]/Sent Mail"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren \Junk) "/" "[Gmail]/Spam"
IMAP: 13:56:38 [rx] * LSUB (\Flagged \HasNoChildren) "/" "[Gmail]/Starred"
IMAP: 13:56:38 [rx] * LSUB (\HasNoChildren \Trash) "/" "[Gmail]/Trash"
IMAP: 13:56:38 [rx] tvi5 OK Success
IMAP: 13:57:23 [tx] kral IDLE
IMAP: 13:57:23 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:57:23 [rx] + idling
IMAP: 13:57:54 [tx] DONE
IMAP: 13:57:54 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:57:54 [rx] kral OK IDLE terminated (Success)
IMAP: 13:57:54 [tx] nwjx LOGOUT
IMAP: 13:57:54 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:57:54 [rx] * BYE LOGOUT Requested
IMAP: 13:57:54 [rx] nwjx OK 73 good day (Success)
IMAP: 13:57:54 [db] Connection to 'imap.gmail.com' closed.
IMAP: 13:57:54 [db] OnNotify: asOld = 5, asNew = 0, ae = 5

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 6 replies - 1 through 6 (of 6 total)

  • I have the same issue from mobile devices. When we send form via wifi it is delivered, on 4g mobile data it isn’t. Check email log with postman plugin and the latter never gets to the mail server. Also, when using mobile data, the recaptcha dialog does not show up. Tried removing recaptch from the form an still no go from mobile data, but wifi and wired lan work.
    Please advise ASAP.

    Thread Starter razvan-rat

    (@razvan-rat)

    Few days ago it worked fine, but right now, it doesn’t.

    Same here… we noticed a fall off in responses going back about a week

    I’m also not receiving email messages submitted through the contact form on my website. How do I fix this? Thank you!

    Same issue here since 2 days…
    Does anyone has a fix ?

    Thanks

    For me this turned out to be a webhost issue. They had moved us to a new server and the MX entry was set to local instead of remote. This was exacerbated by a DNS issue on our LAN due to the move, which resulted in my attempts to fix the problem being made on the former website rather than the relocated version. Now that these have been sorted, everything works. Not a CF7 issue.
    So if this happens to you, check MX with your host and flush DNS.

Viewing 6 replies - 1 through 6 (of 6 total)
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