Not receiving emails after Form submissions

  • Resolved databell96

    (@databell96)


    7 years, 5 months ago

    I have Caldera setup for my client. Been trying to get a form to send out but each and every time I try to submit a form entry, neither me nor my client are receiving the emails. I checked the mail logs and it does seem to be sending the emails….I’m just not receiving them. Neither is my client. And we’re using different email providers to boot. Why is this happening? Is there a fix? And I already am using Mail Bank to send the emails after WordPress’ default did not.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor christiechirinos

    (@christiechirinos)

    Hi databell96 – I’m sorry to hear that your emails aren’t working as expected.

    Given that you are already using Mail Bank, you know that WordPress is not great about making sure your email gets delivered. Since you’re using this third-party service, my first recommendation would be to check in with Mail Bank’s support and see if your settings are correctly configured. Unfortunately, from our plugin’s end, there’s not much we can do if those settings are incorrectly configured.

    If everything is OK with Mail Bank, I’d recommend you open a support ticket with us at calderaforms.com/support and we’ll get to the bottom of it if it is a Caldera Forms support issue.

    Sorry again to hear you’re experiencing this, I can imagine it’s very frustrating. Rest assured we’ll do our best to help you resolve this problem for your client. Let us know what Mail Bank says. If Mail Bank signs off on your configurations but you have any questions prior to purchasing access to technical support, you can also send us an email directly via calderaforms.com/contact.

    Let us know how it goes!

Viewing 1 replies (of 1 total)
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