Not receiving ‘New restaurant reservation’ email when a booking is made

  • Resolved markthedoc

    (@markthedoc)


    6 years, 2 months ago

    Hi

    When a booking is made I’m not receiving the ‘New restaurant reservation’ email when a booking is made. I receive the ‘Next restaurant reservations’ email but not the ‘New restaurant reservation’ email.

    The customer receives the ‘Your reservation is confirmed ‘ email ok as well.

    Any idea what could be the problem?

    Thanks

    Mark

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author catkin

    (@thecatkin)

    There is an option Send confirmation email to client, check that option “Disabled” is not selected. If not, what option is selected there?

    Thread Starter markthedoc

    (@markthedoc)

    Hi

    Thanks for the reply.

    The ‘Send confirmation email to client’ is set as ‘From WordPress emaill account’.

    Plugin Author catkin

    (@thecatkin)

    Do you have “Basic” package subscription? If not, then it’s not supported and you have to change to option “from reservationdiary.eu”

    Thread Starter markthedoc

    (@markthedoc)

    Yeah I’ve got the basic package.

    Plugin Author catkin

    (@thecatkin)

    Ok, then there are 2 reasons why you don’t get the email
    Either there is an issue in email configuration in your wordpress account or email is actually sent but it’s ended up in spam folder.

    You can check if the email is sent out by installing for example contact form, if it does not send then it’s a configuration.

    Check your spam folder as well.

    Thread Starter markthedoc

    (@markthedoc)

    Hi

    Emails are getting sent out by the site because I receive a ‘Next restaurant reservations’ email with the list of bookings when a new booking is made.

    I’ve checked my spam folder and nothing is in there.

    It’s got me stumped this!

    Plugin Author catkin

    (@thecatkin)

    They are sent differently. Check by changing “send reservations via reservationdiary.eu” and I think you will receive email.

Viewing 7 replies - 1 through 7 (of 7 total)
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