Not Receiving Notifications

  • Resolved pianoman62

    (@pianoman62)


    6 years, 8 months ago

    Hi really like this plugin. However, I am not receiving notification emails that I have sold a product. Can you advise what the problem might be?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @pianoman62,

    Please, check your PayPal account’s settings. If the IPN (Instant Payment Notifications) is not enabled on your PayPal account, it does not notify to your website about the payments, in whose cases the plugin does not generates the download links or send the notification emails to the buyers.

    Note that for enabling the IPN is required to enter an URL, use the URL to your website’s homepage.

    If the IPN is enabled on your PayPal account, please, check the IPN history, if the payment is into an status different to “Completed”, the plugin will not generate the download link or send the notification emails to protect the store against fraud.

    Best regards.

    Thread Starter pianoman62

    (@pianoman62)

    I have check the IPN setting and enabled them. However, when I still do not get sent to the download page. I do receive messages.

    When I used Microsoft Edge browser I got the message that the incorrect purchase ID was revived and to try again in 3 minutes.

    Please help

    Plugin Author codepeople

    (@codepeople)

    Hello @pianoman62,

    Create a ticket in my private website for checking your store’s settings in detail:

    https://wordpress.dwbooster.com/support

    Please, include in the private ticket the generated download link received by email.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Not Receiving Notifications’ is closed to new replies.

Tags