Not receiving order emails; critical error
-
I have recently stopped receiving email notifications of orders I received. They are in the store, and in the past I’ve been able to manually send myself a copy, but even that isn’t working. I updated Woo Commerce on my site, and now I can’t even look at the orders that have come in–when I click on them, is says “There has been a critical error on this website. Please check your site admin email inbox for instructions.” A copy of my system status is below. My apologies, I’m not very savvy with all this; it was a major feat for me to even get this site online, and any problems that have arisen have been challenging for me because I just don’t know what to do.
WordPress Environment WordPress address (URL): https://www.florigengreenhouses.com Site address (URL): https://www.florigengreenhouses.com WC Version: 7.3.0 REST API Version: ?</img> 7.3.0 WC Blocks Version: ?</img> 9.1.5 Action Scheduler Version: ?</img> 3.4.0 Log Directory Writable: ?</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ?</img> Language: en_US External object cache: – Server Environment Server Info: Apache/2.4 PHP Version: 7.2.34-8+0~20201103.52+debian10~1.gbpafa084 PHP Post Max Size: 10 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.41-MariaDB-0+deb10u2 Max Upload Size: 10 MB Default Timezone is UTC: ?</img> fsockopen/cURL: ?</img> SoapClient: ?</img> DOMDocument: ?</img> GZip: ?</img> Multibyte String: ?</img> Remote Post: ?</img> Remote Get: ?</img> Database WC Database Version: 7.3.0 WC Database Prefix: wp_ Total Database Size: 135.48MB Database Data Size: 91.92MB Database Index Size: 43.56MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_items: Data: 3.02MB + Index: 1.05MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 18.09MB + Index: 15.05MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.20MB + Index: 0.25MB + Engine InnoDB wp_continuous_image_carousel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 3.47MB + Index: 0.27MB + Engine InnoDB wp_postmeta: Data: 11.52MB + Index: 8.77MB + Engine InnoDB wp_posts: Data: 2.52MB + Index: 0.73MB + Engine InnoDB wp_statpress: Data: 38.56MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB wp_terms: Data: 0.20MB + Index: 0.28MB + Engine InnoDB wp_term_relationships: Data: 0.22MB + Index: 0.13MB + Engine InnoDB wp_term_taxonomy: Data: 0.20MB + Index: 0.28MB + Engine InnoDB wp_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 3.50MB + Index: 4.70MB + Engine InnoDB wp_wc_order_stats: Data: 0.13MB + Index: 0.11MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.31MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_cart_contents: Data: 1.49MB + Index: 0.39MB + Engine MyISAM wp_wpsc_cart_item_meta: Data: 3.52MB + Index: 8.58MB + Engine InnoDB wp_wpsc_cart_item_variations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_categorisation_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wpsc_category_tm: Data: 0.07MB + Index: 0.12MB + Engine MyISAM wp_wpsc_checkout_forms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_currency_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wpsc_download_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_item_category_assoc: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wpsc_logged_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_meta: Data: 0.49MB + Index: 0.38MB + Engine MyISAM wp_wpsc_productmeta: Data: 0.21MB + Index: 0.17MB + Engine MyISAM wp_wpsc_product_categories: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wpsc_product_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_product_images: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wpsc_product_list: Data: 0.12MB + Index: 0.01MB + Engine MyISAM wp_wpsc_product_order: Data: 0.01MB + Index: 0.03MB + Engine MyISAM wp_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_product_variations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wpsc_purchase_logs: Data: 0.05MB + Index: 0.05MB + Engine MyISAM wp_wpsc_purchase_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_wpsc_purchase_statuses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_region_tax: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpsc_submited_form_data: Data: 0.24MB + Index: 0.20MB + Engine MyISAM wp_wpsc_variation_assoc: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wpsc_variation_combinations: Data: 0.05MB + Index: 0.08MB + Engine MyISAM wp_wpsc_variation_properties: Data: 0.04MB + Index: 0.04MB + Engine MyISAM wp_wpsc_variation_values: Data: 0.05MB + Index: 0.04MB + Engine MyISAM wp_wpsc_variation_values_assoc: Data: 0.04MB + Index: 0.05MB + Engine MyISAM wp_wpsc_visitors: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wpsc_visitor_meta: Data: 1.52MB + Index: 0.19MB + Engine InnoDB Post Type Counts attachment: 1699 carousel: 10 nav_menu_item: 11 page: 10 post: 4 product: 520 product_variation: 797 revision: 274 shop_order: 780 slide: 3 Security Secure connection (HTTPS): ?</img> Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ?</img> Active Plugins (8) ManageWP - Worker: by GoDaddy – 4.9.16 Akismet Anti-Spam: by Automattic – 5.0.1 Continuous Image Carousel With Lightbox: by I Thirteen Web Solution – 1.0.14 Homepage Control: by WooThemes – 2.0.3 Jetpack by WordPress.com: by Automattic – 8.9.2 Order Delivery Date for WooCommerce (Lite version): by Tyche Softwares – 3.19.0 WooCommerce: by Automattic – 7.3.0 WP Mail SMTP: by WPForms – 3.7.0 Inactive Plugins (9) CKEditor for WordPress: by CKSource – 4.5.3.3 Disable Comments: by WPDeveloper – 2.4.2 SI Captcha Anti-Spam: by fastsecure – 3.0.3 Snapshot: by Paul Menard (Incsub) – 2.2 Spam Free WordPress: by Todd Lahman LLC – 2.2.6 SQL Executioner: by Justin Watt – 1.4 Statpress Visitors: by luciole135 gawain – 1.5.4 WooCommerce - WP E-Commerce -> WooCommerce Converter: by WooThemes – 1.1.7 WP eCommerce: by WP eCommerce – 3.13.1 Must Use Plugins (1) ManageWP - Worker Loader: by ManageWP – Settings API Enabled: ?</img> Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #4 - /products-page Cart: #4047 - /cart Checkout: #4049 - /checkout My account: #4051 - /my-account Terms and conditions: ?</img> Page not set Theme Name: Storefront Version: 2.3.1 (update to version 4.2.0 is available) Author URL: https://woocommerce.com/ Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ?</img> Templates Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ?</img> Next scheduled: 2023-01-29 21:02:00 -05:00 Options: ?</img> Notes: 97 Onboarding: completed Action Scheduler Complete: 181 Oldest: 2022-12-30 14:25:43 +0000 Newest: 2023-01-29 17:29:30 +0000 Pending: 2 Oldest: 2023-01-30 16:28:55 +0000 Newest: 2023-02-02 21:09:52 +0000 Status report information Generated at: 2023-01-29 12:56:53 -05:00 `
The page I need help with: [log in to see the link]
- The topic ‘Not receiving order emails; critical error’ is closed to new replies.