• Resolved lmelcarek

    (@lmelcarek)


    I have recently stopped receiving email notifications of orders I received. They are in the store, and in the past I’ve been able to manually send myself a copy, but even that isn’t working. I updated Woo Commerce on my site, and now I can’t even look at the orders that have come in–when I click on them, is says “There has been a critical error on this website. Please check your site admin email inbox for instructions.” A copy of my system status is below. My apologies, I’m not very savvy with all this; it was a major feat for me to even get this site online, and any problems that have arisen have been challenging for me because I just don’t know what to do.

    WordPress Environment
    
    WordPress address (URL): https://www.florigengreenhouses.com
    Site address (URL): https://www.florigengreenhouses.com
    WC Version: 7.3.0
    REST API Version: ?</img> 7.3.0
    WC Blocks Version: ?</img> 9.1.5
    Action Scheduler Version: ?</img> 3.4.0
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: en_US
    External object cache: –
    
    Server Environment
    
    Server Info: Apache/2.4
    PHP Version: 7.2.34-8+0~20201103.52+debian10~1.gbpafa084
    PHP Post Max Size: 10 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.41-MariaDB-0+deb10u2
    Max Upload Size: 10 MB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    Database
    
    WC Database Version: 7.3.0
    WC Database Prefix: wp_
    Total Database Size: 135.48MB
    Database Data Size: 91.92MB
    Database Index Size: 43.56MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 3.02MB + Index: 1.05MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 18.09MB + Index: 15.05MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.20MB + Index: 0.25MB + Engine InnoDB
    wp_continuous_image_carousel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 3.47MB + Index: 0.27MB + Engine InnoDB
    wp_postmeta: Data: 11.52MB + Index: 8.77MB + Engine InnoDB
    wp_posts: Data: 2.52MB + Index: 0.73MB + Engine InnoDB
    wp_statpress: Data: 38.56MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    wp_terms: Data: 0.20MB + Index: 0.28MB + Engine InnoDB
    wp_term_relationships: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.20MB + Index: 0.28MB + Engine InnoDB
    wp_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 3.50MB + Index: 4.70MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.31MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_cart_contents: Data: 1.49MB + Index: 0.39MB + Engine MyISAM
    wp_wpsc_cart_item_meta: Data: 3.52MB + Index: 8.58MB + Engine InnoDB
    wp_wpsc_cart_item_variations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_categorisation_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_category_tm: Data: 0.07MB + Index: 0.12MB + Engine MyISAM
    wp_wpsc_checkout_forms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_currency_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_download_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_item_category_assoc: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wpsc_logged_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_meta: Data: 0.49MB + Index: 0.38MB + Engine MyISAM
    wp_wpsc_productmeta: Data: 0.21MB + Index: 0.17MB + Engine MyISAM
    wp_wpsc_product_categories: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_product_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_product_images: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_product_list: Data: 0.12MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_product_order: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wp_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_product_variations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_purchase_logs: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    wp_wpsc_purchase_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_wpsc_purchase_statuses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_region_tax: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpsc_submited_form_data: Data: 0.24MB + Index: 0.20MB + Engine MyISAM
    wp_wpsc_variation_assoc: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wpsc_variation_combinations: Data: 0.05MB + Index: 0.08MB + Engine MyISAM
    wp_wpsc_variation_properties: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_wpsc_variation_values: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wp_wpsc_variation_values_assoc: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
    wp_wpsc_visitors: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wpsc_visitor_meta: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
    
    Post Type Counts
    
    attachment: 1699
    carousel: 10
    nav_menu_item: 11
    page: 10
    post: 4
    product: 520
    product_variation: 797
    revision: 274
    shop_order: 780
    slide: 3
    
    Security
    
    Secure connection (HTTPS): ?</img>
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?</img>
    
    Active Plugins (8)
    
    ManageWP - Worker: by GoDaddy – 4.9.16
    Akismet Anti-Spam: by Automattic – 5.0.1
    Continuous Image Carousel With Lightbox: by I Thirteen Web Solution – 1.0.14
    Homepage Control: by WooThemes – 2.0.3
    Jetpack by WordPress.com: by Automattic – 8.9.2
    Order Delivery Date for WooCommerce (Lite version): by Tyche Softwares – 3.19.0
    WooCommerce: by Automattic – 7.3.0
    WP Mail SMTP: by WPForms – 3.7.0
    
    Inactive Plugins (9)
    
    CKEditor for WordPress: by CKSource – 4.5.3.3
    Disable Comments: by WPDeveloper – 2.4.2
    SI Captcha Anti-Spam: by fastsecure – 3.0.3
    Snapshot: by Paul Menard (Incsub) – 2.2
    Spam Free WordPress: by Todd Lahman
    LLC – 2.2.6
    
    SQL Executioner: by Justin Watt – 1.4
    Statpress Visitors: by luciole135
    gawain – 1.5.4
    
    WooCommerce - WP E-Commerce -> WooCommerce Converter: by WooThemes – 1.1.7
    WP eCommerce: by WP eCommerce – 3.13.1
    
    Must Use Plugins (1)
    
    ManageWP - Worker Loader: by ManageWP –
    
    Settings
    
    API Enabled: ?</img>
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop base: #4 - /products-page
    Cart: #4047 - /cart
    Checkout: #4049 - /checkout
    My account: #4051 - /my-account
    Terms and conditions: ?</img> Page not set
    
    Theme
    
    Name: Storefront
    Version: 2.3.1 (update to version 4.2.0 is available)
    Author URL: https://woocommerce.com/
    Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?</img>
    
    Templates
    
    Overrides: –
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ?</img> Next scheduled: 2023-01-29 21:02:00 -05:00
    Options: ?</img>
    Notes: 97
    Onboarding: completed
    
    Action Scheduler
    
    Complete: 181
    Oldest: 2022-12-30 14:25:43 +0000
    Newest: 2023-01-29 17:29:30 +0000
    
    Pending: 2
    Oldest: 2023-01-30 16:28:55 +0000
    Newest: 2023-02-02 21:09:52 +0000
    
    Status report information
    
    Generated at: 2023-01-29 12:56:53 -05:00
    `

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @lmelcarek

    Thanks for reaching out!

    I understand that you are not receiving email notifications from your site.

    As a first step, kindly check our support documentation about Email FAQ’s here.

    PHP Version: 7.2.34-8+0~20201103.52+debian10~1.gbpafa084

    Checking on your site’s System Status Report, please upgrade your PHP version to 7.4 or greater as this is one of the minimum server recommendations to run WooCommerce smoothly.

    Name: Storefront
    Version: 2.3.1 (update to version 4.2.0 is available)

    Your theme is also outdated and needs to be updated to the latest version as well. Go to Appearance > Themes > Storefront and click Update Now.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter lmelcarek

    (@lmelcarek)

    Hi @xue28, thanks so much for your reply. I’m really nervous about making any changes, especially as I don’t know what I’m doing, because it’s a critical time of year at our business, and I need to make sure that our website is at least online for our customers (which so far it still is). The fatal error logs report is below. After reading the tutorials I’m still unsure how to back up my site and update PHP; it seems like this is something my server host should be taking care of? Or no?

    2023-01-16T20:19:16+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_subtotal() on null in /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php:75
    Stack trace:

    0 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php(117): storefront_cart_link()

    1 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-includes/class-wp-hook.php(307): storefront_header_cart(”)

    2 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)

    3 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-includes/plugin.php(476): WP_Hook->do_action(Array)

    4 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/header.php(46): do_action(‘storefront_he in /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php on line 75

    Roxy

    (@roxannestoltz)

    Hi @lmelcarek ,

    Hi @xue28, thanks so much for your reply. I’m really nervous about making any changes, especially as I don’t know what I’m doing, because it’s a critical time of year at our business, and I need to make sure that our website is at least online for our customers (which so far it still is).

    I hear your concern, and we would be happy to guide you toward resolving this ??

    After reading the tutorials I’m still unsure how to back up my site and update PHP; it seems like this is something my server host should be taking care of? Or no?

    Yes, this is definitely something your host can do for you if you are not comfortable doing this on your own.

    I would suggest reaching out to your host, asking them to first create a backup of your site (or ensure one has recently been automatically created), and then update your sites PHP version to 7.4 or greater.

    Have you managed to update the Storefront theme to its latest version yet, as suggested by @xue28 ? If not, here are the steps to do this:

    • Navigate to Appearance > Themes
    • Above the Storefront theme, you should see the following notice: New version available. Update now. Click on Update now. Below is a image for reference:

    It may be a good idea to enable auto-updates for your theme. This guide explains how this can be done.

    Please let us know how this goes after reaching out to your host!

    Roxy

    (@roxannestoltz)

    Hi @lmelcarek ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Not receiving order emails; critical error’ is closed to new replies.