• Resolved kugarika1

    (@kugarika1)


    : I’m not receiving the emails with the appointment data.
    Customers keep forgetting their appointments because they can’t go back to the confirmation email to check date and time of booked appointment.
    How can I solve this problem please?

    • This topic was modified 3 years, 7 months ago by kugarika1.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Try first using a “from” email address that belongs to your website domain, this is the most common restriction applied in most hosting services.

    If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

    Thank you for using the plugin!

    Thread Starter kugarika1

    (@kugarika1)

    Thank you
    I have tried using the from email address and that had not worked.
    I don’t know how to configure smtp settings onto the WordPress webpage. Can you help me please?

    Plugin Author codepeople

    (@codepeople)

    Hi,

    You need to select first a SMTP plugin, then locate your SMTP information (usually provided by your hosting service or email service) and put it into the related fields of the SMTP plugin. That’s basically the process.

    Thank you.

    Thread Starter kugarika1

    (@kugarika1)

    Yes so I still don’t get it.
    I use appointment hour booking system. I go to my general settings and move to notification emails- then what do I do?

    Plugin Author codepeople

    (@codepeople)

    In the plugin email settings area just be sure to use valid from/to email addresses:

    https://apphourbooking.dwbooster.com/customdownloads/email-settings.png

    In addition to that select a SMTP plugin (install it from the “Plugins” menu), request the SMTP info to your hosting support service and put that into into the SMTP plugin.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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