Not receiving white screen of death error emails, PLEASE HELP

  • I have tried pretty much everything to solve this issue. My WordPress MU is not sending me emails whenever it crashes. So it locks me out of my admin and the only way for me to figure out what caused the crash is to look at my php error files. I am receiving regular WP notices when users sign up, etc., but not the email that I need. I have my admin email configured inside config file but that doesn’t work. My host does not allow phpemail so I am using smtp in my settings. But nothing works. PLEASE HELP!

Viewing 4 replies - 1 through 4 (of 4 total)

  • How are setting up email notifications? What are you using in order to receive email notifications when WordPress crashes? How is it going to send emails if you cannot even sign in?

    Thread Starter mborin

    (@mborin)

    In my admin I am using Post SMTP plugin which works great for all emails. When wordpress crashes it says on the screen to check my mail for the error and how to log back in. But unfortunately I never get this email. Not even in my spam folder. It does not get sent at all.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It’s possible that WP is crashing before the SMTP plugin is loaded.

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter mborin

    (@mborin)

    Yep looks like you are correct. Log file showed SMTP crashing. Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)
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