NOT RECOGNISING

  • Fantastic POS solution, but with one issue.

    It will not recognize all the SKUs i have in my store.
    It seems to be very selective and as such I’m reluctant to upgrade.

    I have an SKU, “RADON MS” and this will, with others. not be recognized when typing in the information “Search Product” field.

    As I do not use a barcode currently, it would be better to allow the field to search by term or similar, to bring up a list of choices.

    Please advise.
    Cheers,

    A link below will give you the example I was mentioning.

    https://rabhobbies.online/product/radon-ms/

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mivtt

    (@mivtt)

    Hi,

    You are using the premium version of the plugin, please contact us via our support forum, and we will assist you with this issue.

    Best regards.

    Thread Starter Renato Benci

    (@rabhobbies)

    HI,

    No, not yet. I want to make sure that this will not be an issue before I upgrade.

    Plugin Support mivtt

    (@mivtt)

    Hi,

    We are sorry for this delayed reply.

    We double-checked the same as your report and tried to add this SKU; there was actually no issue (https://ibb.co/H78Gzbk)

    Please make sure that you did enable the Use SKU instead of barcode option (https://ibb.co/sW9K10Y), then clear all browser’s databases (https://ibb.co/2KLbfHd) and check again.

    Best regards.

    Thread Starter Renato Benci

    (@rabhobbies)

    Hi
    Attempted to use it and also clear the database on several occasions. Still having load issues.
    The RADON MS appears but the application seems to struggle with other SKU’s. One is PHSM2.5-14.
    Does the app alloy search by description, which I did have in the previous POS system? I had to give that away as there was no support and it was full of bugs.

    Regards

    Thread Starter Renato Benci

    (@rabhobbies)

    Also, I’d question your screen capture of the RADON MS.

    That is nothing compared to what I get showing up.

    EG

    https://drive.google.com/file/d/1Qrs_bMeOLpG201DEVaFlL_MgSTQ_YQRp/view?usp=sharing

    Plugin Support mivtt

    (@mivtt)

    Hi,

    Thank you for your waiting.

    1. The problem does not occur as a result of our check. Unfortunately, the product search by description is not available. You can narrow your search by product name, sku, or barcode.

    2. The search in your provided image displays the?correct result, and we’re not sure what the issue is.

    Best regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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