Not replacing from email option gives an error

  • I have contact form 7 installed on my site and I have a contact form where I have set the from email to [email protected]

    However, on the Easy WP SMTP adjustments, I have the email [email protected] as a default.

    And in the advanced adjustments, I have set in the box “Don’t replace the from the field” with the email [email protected] but as soon as I do this the contact form is not working and throws an error.

    Any ideas on how to solve it? To me, it seems like this plugin function is not working and causing the error but it might be something with the configuration.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi, can you enable Enable Debug Log and then carry out another test. Then check the log file and report back.

    Thank you

    • This reply was modified 4 years, 2 months ago by mbrsolution.
    Thread Starter Héctor de Prada

    (@hdeprada)

    There you have it:

    Easy WP SMTP debug log file

    CLIENT -> SERVER: EHLO vasscompany.com
    CLIENT -> SERVER: STARTTLS
    CLIENT -> SERVER: EHLO vasscompany.com
    CLIENT -> SERVER: AUTH LOGIN
    CLIENT -> SERVER: [credentials hidden]CLIENT -> SERVER: [credentials hidden]CLIENT -> SERVER: MAIL FROM:<[email protected]>
    CLIENT -> SERVER: RCPT TO:<[email protected]>
    CLIENT -> SERVER: DATA
    CLIENT -> SERVER: Date: Mon, 21 Sep 2020 13:58:18 +0000
    CLIENT -> SERVER: To: [email protected]
    CLIENT -> SERVER: From: WordPress <[email protected]>
    CLIENT -> SERVER: Reply-To: [email protected]
    CLIENT -> SERVER: Subject: VASS Formulario de contacto
    CLIENT -> SERVER: Message-ID: <[email protected]>
    CLIENT -> SERVER: X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer)
    CLIENT -> SERVER: MIME-Version: 1.0
    CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8
    CLIENT -> SERVER: Content-Transfer-Encoding: 8bit
    CLIENT -> SERVER:
    CLIENT -> SERVER: De: Héctor de Prada González [email protected]
    CLIENT -> SERVER:
    CLIENT -> SERVER: Empresa: AA
    CLIENT -> SERVER: Teléfono: 664471232
    CLIENT -> SERVER: País: Espa?a
    CLIENT -> SERVER:
    CLIENT -> SERVER: Cuerpo del mensaje:
    CLIENT -> SERVER:
    CLIENT -> SERVER: asda da dasd asdas dasd
    CLIENT -> SERVER:
    CLIENT -> SERVER: —
    CLIENT -> SERVER:
    CLIENT -> SERVER: Este mensaje se ha enviado desde un formulario de contacto en VASS (https://vasscompany.com)
    CLIENT -> SERVER:
    CLIENT -> SERVER: .
    SMTP ERROR: DATA END command failed: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:64010000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:1E230000, 1.36674:0E000000, 1.61250:00000000, 1.45378:23230000, 1.44866:D0010000, 16.55847:C1100000, 17.43559:0000000024020000000000000000000000000000, 20.52176:140F3F8D0B00F01F00000000, 20.50032:140F3F8D7B17F01F0A009A30, 0.35180:08000000, 255.23226:8SMTP Error: data not accepted.CLIENT -> SERVER: QUIT
    SMTP ERROR: QUIT command failed: B470000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:02013866, 0.35250:0A006632, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:46000000, 1.36674:32000000, 1.61250:00000000, 1.45378:4B000000, 1.44866:01000000, 16.55847:B2000000, 17.43559:00000000A0030000000000002900000000000000, 20.52176:140F3F8D0B001010A7470000, 20.50032:140F3F8D7B17000003002600, 0.35180:AC470000, 255.23226:0A007632, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:03003600, 4.21921:DC040000, 255.27962:FA000000, 255.1494:0A004100, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:0F010480, 0.37136:00000000, 0.34608:05000780, 0.55056:05000780, 0.42768:00000000, 0.56112:05000780, 0.52807:05000780, 7.36354:010000000000010905000780, 4.33016:DC040000, 7.40748:010000000000010B05000780, 7.57132:000000000000000000000000, 1.63016:32000000, 4.39640:DC040000, 8.45434:181434369F52884980A62ECE6BC5D92F05000780, 5.10786:0000000031352E32302E333339312E3031313A564931503138394D42303330323A64386536303435312D383562302D343438652D613433622D38373433353061313834363400384000000000, 7.51330:C4B0F165365ED80805000780, 0.39570:00000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:07000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:42440000, 255.31418:0A00D030, 0.22753:0B00CD0E, 255.21817:DC040000, 0.64418:0A00EB30, 4.39842:DC040000, 0.41586:4C440000, 4.60547:DC040000, 0.21966:0300F40F, 4.30158:DC040000 [Hostname=VI1P189MB0302.EURP189.PROD.OUTLOOK.COM]
    221 2.0.0 Service closing transmission channel

    Hi, the error seems to belong to a server issue. Just out of curiosity, what happens if you disable our plugin? Are you able to send emails via Contact Form 7?

    Regards

    Thread Starter Héctor de Prada

    (@hdeprada)

    If you disable the plugin the contact form 7 form is sent perfectly with the from the field that is supposed to have.

    However, is not the preferred option for spam reasons. That’s why we want to use the plugin.

    Any solutions?

    Thanks

    Hi,

    If you disable the plugin the contact form 7 form is sent perfectly with the from the field that is supposed to have.

    However, is not the preferred option for spam reasons. That’s why we want to use the plugin.

    Yes, I agree and understand your point. This was just carried out for testing purposes.

    I have submitted a message to the developers to investigate further your issue.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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