Not retrieving emails from Gmail

  • Resolved Wilfreds Wholesale

    (@wilfredswholesale)


    4 years, 2 months ago

    I recently upgraded the server to Ubuntu 20.04, Apache 2.4, PHP 7.4 and since then, the Helpdesk system doesn’t seem to retrieve emails from Gmail.

    Mail settings are all fine, IMAP is activated, and prior to the upgrade, the system worked fine. I can see email in the inbox of my account, but the plugin doesn’t download it and place it into the Ticket System.

    Have tried resetting the plugin from scratch, and setting it up again, but still no luck. I am wondering if it’s just not compatible with PHP7.4

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello,

    When checked with the same PHP version(7.4) on our test environment, everything looks fine. We may need to check this on your site. Please raise a support ticket with us?

    Thanks

Viewing 1 replies (of 1 total)
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