Not sattisfied

  • The mails are not ariving (not even in spam) and I cannot view the list of subscriptions (in the free version). I will change back to my old form-app.

Viewing 1 replies (of 1 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @ronnief,

    I apologize for the inconvenience with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I am sorry for the confusion over form entries in the free version. Currently WPForms Lite does not have the feature to store entries, and we’ve provided clarification about this on the Entries page in Lite. And if you have any suggestions on how we can better clarify the entry page notice in Lite, please let me know.

    If ever you decide to upgrade to the paid version, you can absolutely store and manage future entries on your site.

    And if you’d like more help with using WPForms Lite, please feel welcome to post in our WPForms Lite support forum.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Not sattisfied’ is closed to new replies.