Not saving changes to forms

  • Resolved TheGentAtWPforum

    (@thegentatwpforum)


    1 month, 3 weeks ago

    Hello there!

    When I make changes to the forms, they’re saved in the backend. So reopening the editor shows the changes. And the preview shows the changes. But it seems they are not ‘used’ when processing. Example: I changed the text of a responding mail and it still shows the old text.

    I cleared the website cache but changes are not used. Even deactivated the cache plugin and tried another one.
    Maybe I should also say I’m using Elementor.

    What am I missing?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter TheGentAtWPforum

    (@thegentatwpforum)

    Seems I found the reason, nevertheless maybe it is worth keeping this thread.

    I used WPforms and created a form called XYZ (random name to explain) multi columns layout (to have two fields side by side) but the choices I made seems to be deleted for no reason.

    So when I recently made changes to the existing form XYZ, WPForms deleted all column choices and kept all other (non-layout) entry and choice fields plus it created A NEW shortcode for the form XYZ, I wasn’t aware of that. So since I didn’t change the shortcode on the page where the form is used, the old form without the changes still was loaded for users. And it still worked. Oddly enough – the form with the name XYZ still show up on the forms page in backend (and as mentioned it kept working).

    Now that I realized the shortcode has changed, I went on the page where the form is used, I changed the shortcode to the new one and now the exakt same form but without multi column layout shows on the page. I’ll have to edit the form once again.

    Thread Starter TheGentAtWPforum

    (@thegentatwpforum)

    Note to myself (and others) Always check to be sure what shortcode is next to your form. ??

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @thegentatwpforum,

    Thanks for reaching out!

    It looks like you’ve marked this post as resolved, so I’m glad to hear the issue has been addressed.

    Regarding the creation of a new shortcode for your form, please note that WPForms doesn’t change the shortcode by default. The form settings are stored in the _posts table in the database, and a new shortcode would only be generated if the form ID is altered in that table.

    I recommend checking if a plugin or custom code on your site might be updating the database.

    If you’d like assistance with WPForms Lite, feel free to reach out.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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