Not saving Pick Up Location data

  • Resolved imta2d

    (@xsux2bmex)


    1 year, 4 months ago

    I really liked this plugin and then all of a sudden it started to not show the pickup information in emails. And then on the my account page. So I removed and reinstalled the plugin. But now I can’t even enter the Pickup Location information! I click on save and close and get the green success bar, and then it’s all frozen. If I try to change the pickup hours, when I save the change all times disappear. Can someone please help?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @xsux2bmex,
    We can’t replicate any issues. Can you share a screenshot OR recording video of issue? so, it can be helpful for us.
    Thanks ??

    Thread Starter imta2d

    (@xsux2bmex)

    https://noggins2piggies.com/examples/localpickup.mp4

    • This reply was modified 1 year, 4 months ago by imta2d.

    Hello I have the exact same problem, location infos do not show up on emails even though they’re registered, and it also does not update. help ?

    Thread Starter imta2d

    (@xsux2bmex)

    Thanks @paulinegr, I thought I was going crazy. Do you also have the critical error message on your email customization page like the previous poster? Because I have that too.

    I’m so disappointed as I was really loving this plugin and I haven’t seen anything comparable. Now nothing works. ??

    @xsux2bmex no critical error message, but still it clearly doesn’t take any modifications into account.

    Thread Starter imta2d

    (@xsux2bmex)

    @kuldipzorem are you able to address these issues please? I really love this plugin, but it’s just not working anymore. Many thanks.

    Thread Starter imta2d

    (@xsux2bmex)

    @gaurav1092 or @kuldipzorem can either of your advise please? I’d really like to use your plugin, but can’t get it to work any longer.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi?@xsux2bmex @paulinegr,
    We can’t replicate any issues. Maybe there is the conflict issue, can you try to deactivate all plugins except the WC and ALP plugin? and check it again.
    Thanks

    Thread Starter imta2d

    (@xsux2bmex)

    I was really hopeful when I saw an update, but it’s still broken for me. Is there a way to completely remove and reinstall your plugin? Wondering if there is something stuck somehow. Lots of error messages and a critical error as well.

    I have attached a couple of screenshots from after the update. The warning & notice errors are new, but the customize page is the same.

    https://l.linklyhq.com/l/1ssRV

    https://l.linklyhq.com/l/1ssRs

    I have already deactivated all plugins except woo with no change to function. Still not saving data or displaying what it’s supposed to.

    Plugin Author gaurav1092

    (@gaurav1092)

    I can’t see the screenshot you attached, it shows “Invalid source image”.

    Thread Starter imta2d

    (@xsux2bmex)

    My apologies. They are working now.

    Plugin Author kuldipzorem

    (@kuldipzorem)

    Hi @xsux2bmex,
    You need to remove the {prefix_}_alp_pickup_location table in database. and try save location again.
    Thanks

    Thread Starter imta2d

    (@xsux2bmex)

    Okay, headway for sure! I removed all the tables I could find and reinstalled the plugin. Things are saving correctly and I see the information on the customize page again. Yay!

    However, that information isn’t being included in the pickup email (via Send Test Email within your customizer, or in an order email). The pickup information is also not showing in the My Account > Order pages despite being checked your display options.

Viewing 13 replies - 1 through 13 (of 13 total)
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