not scrolling on ipad or iphone

I also have this issue. Go to https://e00.1ca.myftpupload.com/services/bridges/ on a mobile device and the page does not allow scrolling.

I also have the same issue. Mine does not scroll on my iPhone 6.
I also have the Pro (paid) version. https://devinjeffery.com/ddny/foundation/memories/

I submitted a ticket 3 days ago at (https://robosoft.co/clients/), but have not heard a word. They state that you must “login” with your user/pass (to prove that you are a paid customer) or you will be put on low priority. I don’t even have a user/pass (that I know of). I clicked the “forgot username” and typed in my email address as required and it said that I would receive my username via email, but I never received an email.

I imagine that it is probably just a bug (as it scrolls fine on their demo site), but hopefully they have a resolution for this.

Yeah… I requested a refund. I went another direction with the gallery.

This is related with some kind of conflict with theme or another code. Easy solution just switch in plugin settings to alternative JQuery version. Please check this screenshot: https://prntscr.com/amqjzq

Didn’t help me at all. No difference.
I assume that were are probably using 3 different themes.

I am going to request a refund.
I created a “brand new” site from scratch.(Twenty Sixteen theme).

First plugin I installed was “Robo Gallery” (Pro version).
Does not scroll on iPhone.

I have no idea why it works on their demo site, as I have no other plugins installed. Even tried switching to alternative JQuery version.
Time to move on.

Hello Guys,

looks like we find one of the plausible reason of such scrolling problem in swipe mode on some iOS Safari versions. We making update with global fix for this functionality. Will be published today. Thank you for your patience!

Why is it not a problem on your demo site?
https://robosoft.co/demo/gallery/cars-gallery-demo/

My I-phone works fine there.

Please update your gallery to version 2.0.10
This problem with iOS fixed. Thank you!

New swipe and mobile lightbox implemented in latest versions and this iOS conflict it’s just problem which was happened last week. Our demo had another version of the gallery. Anyway now with update 2.0.10 we included set of fixes related with incorrect Safari functionality. Swipe and mobile ligthbox version modified and looks like everything fixed. Enjoy!

This still does not fix the the issue on my iPhone. Are there specific settings you need to set?

Please try to turn off alternative JQuery version in plugin settings. Let me know.

That worked. Thank you.

u r welcome!

Works fine now! Very impressed and Thank you!

Now, question….. I purchased the “Pro” version of Robo-Gallery, but do not recall ever creating or receiving a username and password, which is required when submitting a ticket at https://robosoft.co/clients/
(You state that if you do not login, “Your ticket will have Low priority by default”).

Well, that must be true, as I submitted my ticket 7 days ago, and have not had a reply yet (which no longer matters, as you have just resolved my issue).

BUT, how do I retrieve my username and password (for the future)?
I clicked the “forgot password” and was told that I would receive it in my email, but I never received an email. Thank you.

Never the less, I must now say that this is the most awesome gallery that I have seen! Thanks for resolving the issue!

Thank you! Really happy that it’s helped!

Please post ticket with reference to this topic here: https://robosoft.co/new-ticket and we’ll help you to restore account details.