• Resolved wordmax

    (@wordmax)


    Installed the plugin a few days ago setting all are on plugin default on a site that has many daily visitors. Not seeing any data at all in the wp admin > settings > Aurora Heatmap stats.

    I’m not running any cache. It’s a very fast web hosting server with more than enough resources available.

    What am I missing? Is there a setting I overlooked to get it to start recording user input?

    Please advise

    • This topic was modified 2 years, 2 months ago by wordmax.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author r3098

    (@r3098)

    Hi @wordmax.

    Aurora Heatmap is focused on being easy to use.
    For a basic configuration, simply activate the plugin and the measurement will occur without any special configuration.

    The measurement requires reporter.js to be loaded.
    Also, jQuery must be loaded before that.
    Please check these two points first.

    If you are comfortable providing the URL, I can check this point externally.

    Thread Starter wordmax

    (@wordmax)

    Thanks. Maybe you should include this info how to make sure js files are loading correctly in the welcome screen when plugin is activated.

    Making sure reporter and jquery js files load in certain way is not something typical WP plugin users would know about. It would benefit you to include a simple guide for users.

    Plugin Author r3098

    (@r3098)

    Normally, jQuery is output by default, and reporter.js is also loaded if Aurora Heatmap is enabled.
    No special operations are required.
    If you do not see the output, then you have some kind of control in your theme or plug-ins.
    First, check that they are loaded in the head of the source.
    In general, check in the source.
    The following is an example.

    <script type='text/javascript' src='https://example.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0' id='jquery-core-js'></script>
    <script type='text/javascript' src='https://example.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.2' id='jquery-migrate-js'></script>
    <script type='text/javascript' src='https://example.com/wp-content/plugins/aurora-heatmap/js/mobile-detect.min.js?ver=1.4.5' id='mobile-detect-js'></script>
    <script type='text/javascript' id='aurora-heatmap-reporter-js-extra'>
    /* <![CDATA[ */
    var aurora_heatmap_reporter = {"ajax_url":"https:\/\/example.com\/wp-admin\/admin-ajax.php","action":"aurora_heatmap","interval":"10","stacks":"10","reports":"click_pc,click_mobile","debug":"0","ajax_delay_time":"3000"};
    /* ]]> */
    </script>
    <script type='text/javascript' src='https://example.com/wp-content/plugins/aurora-heatmap/js/reporter.js?ver=1.5.6' id='aurora-heatmap-reporter-js'></script>

    P.S.
    Aurora Heatmap does not record administrator actions, so please check the above without logging in.

    Plugin Author r3098

    (@r3098)

    Since I haven’t heard back from you in a while, I’m marking this as resolved.
    If you have further questions, you can start a new thread.
    Your report was very helpful.
    Thank you.

    @r3098 can you maybe describe how we can query the DB to determine if Aurora has actually received data or not?

    And how we can manually trigger the relevant cron to run to force generation of the heatmaps?

    And which logs to tail to check for errors when we do the above step?

Viewing 5 replies - 1 through 5 (of 5 total)
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