Hello @wantedjaat ,
Thank you for sharing your feedback regarding the MalCare plugin. We apologize for any inconvenience you experienced and appreciate your valuable input.
Regarding the issue you mentioned about the lack of an option to security scan, we would like to inform you that MalCare performs automatic security scans in the background to ensure the safety of your website. These scans are designed to proactively detect and mitigate potential security threats without requiring manual intervention. However, we understand that some users may prefer more control over the scanning process, and we will take your feedback into consideration for future updates.
As for the connection via account and the transition to a new dashboard, this is part of our effort to provide a centralized and streamlined user experience. Having a separate dashboard is an important feature as it ensures that even if your website is down or hacked, you can still access the dashboard and take necessary actions to restore or clean the site. Additionally, the dashboard allows users to manage multiple sites, even hundreds, from a single place, simplifying the security management process and providing better efficiency.
Regarding the sync button, we apologize if it was not easily discoverable. The sync button is available to initiate a fresh scan manually. We recommend trying the sync button to see if it resolves your specific use case. If you encounter any further difficulties or have suggestions on how we can improve the dashboard’s usability, please let us know. We will relay your feedback to our UI team to ensure that finding and utilizing the sync button is straightforward for all users.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We are committed to continually enhancing the user experience and appreciate your contribution in helping us achieve that goal.
Thank you for your understanding and for using MalCare.
Regards,
Sweta
