Not sending an email

  • Resolved nbelir

    (@nbelir)


    3 years, 4 months ago

    POST SMTP logs are successfully delivered into SMTP but not to the recipients. Please see below Diagnostic logs.

    Mailer: postsmtp
HostName: grp.coles.com.au
cURL Version: 7.64.0
OpenSSL Version: OpenSSL/1.1.1d
OS: Linux bd2633164c87 4.15.0-158-generic #166-Ubuntu SMP Fri Sep 17 19:37:52 UTC 2021 x86_64
PHP: Linux 7.4.16 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.8.1 en_AU UTF-8
WordPress Theme: Coles Risk Profile Theme
WordPress Plugins: Advanced Custom Fields PRO, Beaver Builder Plugin (Pro Version), Beaver Themer, Better Notifications for WP, Breadcrumb NavXT, Classic Editor, Disable XML-RPC, Download Manager, Duplicate Page, GA Google Analytics, Groups, Inactive Logout, Itthinx Updates, Make Paths Relative, Manage Notification E-mails, MCE Table Buttons, Post SMTP, Safe SVG, Squelch Tabs and Accordions Shortcodes, White Label CMS, WP File Manager, WP Migrate DB, Password Policy Manager for WordPress, WP Activity Log, WP User Manager, WPDM - Gutenberg Blocks, WPDM - TinyMce Button
WordPress wp_mail Owner: /home/site/wwwroot/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, famne_custom_to_admin_mailaddresses
WordPress wp_mail_from Filter(s): wpb_sender_email
WordPress wp_mail_from_name Filter(s): wpb_sender_name
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.23
Postman Sender Domain (Envelope|Message): coles.com.au | coles.com.au
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtps:plain://smtp.sendgrid.net:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 805 | 0

    ——-
    We tried to get help to our network team and this is their reply:
    I’m looking at this request and have found that you (or someone) has set up a Sendgrid service to send Emails as a “coles.com.au” from address. In order to allow these in, you (or whoever set up this service) will need to contact Sendgrid support and get them to provide the “DNS SPF record” which will identify their STMP sending servers. Once you have the SPF record, I can add it to the permitted list and these /emails will come through.

Viewing 2 replies - 1 through 2 (of 2 total)

  • That is normal and mentioned in the documentation and something that needs to be done at your end.

    If you are using a separate email service (in your case SendGrid), then you need to add an SPF entry to your DNS to authorise SendGrid to send them on behalf of your domain.

    When a website some-domain.com sends an email, “[email protected]” various antispam tools run checks. One of which is to check the IP address of the sending mail server matches the domain, or that the IP address of the sending mail server is authorised to send emails on behalf of that domain.

    SPF records are part of your DNS records. If you log into SendGrid, they should give you the settings that you need to enter in your SPF record in your DNS records.

    @shinerweb top response!

    As we’ve not heard from @nbelir I will go ahead and mark this thread as resolved.

    Kind Regards,
    Tim

Viewing 2 replies - 1 through 2 (of 2 total)
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