Not sending e-mail

Hi @biellebrunner,

At first, please check whether you are receiving emails from your website or not. To check this, go to User profile on your website and change the email address of your account. If you get a confirmation email from your website regarding the email id change. Then there should not be any problem in sending emails by your website.

You can also try installing an SMTP plugin to check whether your website is sending emails after that or not.

Please do the same and let me know.

Kind regards,
Kriti

Hi
I’m having the same problem, and I’ve tested and confirmed that my site can send an email, and I’ve installed the SMTP plugin

But why aren’t quiz results sent to users as well as to site admins? even though I had arranged for it to be sent

Thank you

Hi
Does your plugin require cron to send emails?

Hi @mushlih,

It is difficult to say why you are experiencing this issue on your website. To further troubleshoot the issue, I request you to please share the issue at here as well: https://quizandsurveymaster.com/contact-support/

Please let us know.

Kind regards,
Kriti

Hi
I have contacted you there, has the message arrived?

Hi Mushlih,

Have you been contacted by any member of our support team yet? As I did not find your support ticket on the forum.

Please let me know.

Regards,
Kriti

Yes, your support team has contacted me, thank you

Thanks Mushlih, for letting me know.

Kind regards,
Kriti