Not sending emails

  • Resolved robert239

    (@robert239)


    4 years ago

    Your plugin works great, but I can’t get it to email the confirmations after placing orders. Here is some more info… The site’s currently in development. Still in test mode on stripe. Tried a a couple different send from email addresses in Stripe Checkout > Settings > Emails. Checked spam folders. Tried HTML and Plain Text. I tried turning on the WP Stripe Checkout Debug Log. No errors. No nothing. Is there a log I can check that might show an error? And finally, here is the settings screen… https://prnt.sc/vt01tj

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Noor Alam

    (@naa986)

    @robert239, Does the debug log file show that the email was sent by WordPress?

    Hello,

    Same problem for me. The debug log file is also on and nothing appears inside.

    Can you help me please?

    Thank you!

    Thread Starter robert239

    (@robert239)

    I tried turning on the WP Stripe Checkout Debug Log. No errors. No nothing.

    Plugin Author Noor Alam

    (@naa986)

    Do you see any content in the log if you reset it?

    Not for me; I also not see any orders in the “all orders” section. Are the emails sent in test mode? I tested only this mode at the moment.

    Thank you

    Plugin Author Noor Alam

    (@naa986)

    @linvo, If you do not see any reset message (after clicking the Reset Log button), either the plugin is not being able to write to the log file or your server is blocking access to it. Please connect to your site via FTP, download the file from the plugin directory and see if there is any content in it.

Viewing 6 replies - 1 through 6 (of 6 total)
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