Not sending emails after registration or password reset

  • Resolved michel.b

    (@michelb-1)


    3 years, 10 months ago

    Hi,
    I have been using UM for years on my photo site and I never had any problem with emails.
    But now UM does not send emails anymore. At first, I suspected my host to have changed something, but it is not the case : I tried to send a test email, and it worked. Then I suspected one of my other plugins to create the problem. To find out I created a brand-new test site with the same host, with as few plugins as possible. UM still cannot send emails. I deactivated it and tried Wp-Members plugin : it is sending emails.
    I cannot find out what is the problem. If you wish I could let you access my test site for analysis.
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @michelb-1

    Please install an SMTP plugin to fix the email relay issues on your site. We recommend this plugin: https://www.ads-software.com/plugins/wp-mail-smtp/

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @michelb-1

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved….

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

    Thread Starter michel.b

    (@michelb-1)

    Hi,
    Sorry that I had not acknowledged the reception of your message. The reason is that I am still trying to understand Why UM does not send messages when other plugins do. I am a beginner developer, and it is difficult for me to go through your codes.
    Yes I installed WP Mail SMTP, and it solved the problem. Thank you for your suggestion, but I would prefer that UM remains an all-in-one solution. Any hint ? In what file should concentrate my research ?
    Your plugin is great.

Viewing 3 replies - 1 through 3 (of 3 total)
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