Not sending event data

Hello and thank you for reaching out.

Could you please share your site’s system status report to help us troubleshoot the issue further?

Kind regards,
Marija

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Hello,

We noticed that you are using several plugins that may be altering WooCommerce’s default behaviour:

• Woocommerce ESTO
• Montonio for WooCommerce

Can you please try disabling them (as well as any others that are changing WooCommerce defaults), as well as the?WP-Optimize cache plugin?

Then, clear the cache and try to reconnect to see if the error persists.

Also, iubenda is likely blocking the Facebook scripts before the user accepts the use of cookies.

Finally, please make sure that there is no custom code added via Code Snippets that could be affecting the Pixel integration, and that WordFence security?is not blocking any scripts as well.

Please let us know if you are able to fix the error, or if it persists.

Kind regards,
Marija

The plugins that you mentioned are for payment and instalment systems, they cannot be disabled and will never be. Scripts need to be blocked before a customer accepts them (GDPR). It’s a law.

Hi,

Regarding GDPR compliance – you can call fbq(‘consent’,’revoke’) in case a user does not provide consent, as blocking cookies completely will impact event tracking.

You can also test events from the Events Manager using the Test Events tool.

Kind regards,
Marija

I’m assuming ” fbq(‘consent’, ‘revoke’);” goes under onConsentRejected in Iubenda? I’m fairly certain I did it now. 

Does that mean all events should now work? I have even issues with the Catalog ads (or product carousel ads), 10 products are synced to FB, but only 1 shows every time. They’re not out of stock either.

Hello,

fbq(‘consent’,’revoke’) should be called when a user does not provide consent, it’s best to check?Iubenda’s?docs to see when that’s the case.

Regarding the syncing – can you see the products in the “Items” tab once you run a manual sync from the admin dashboard?

Kind regards,
Marija

Yes, I do see them. There are a bunch of products in the Items, including those that should be shown with the ad that I mentioned. I also created a separate Set for those items and I can see multiple in the Sets section too.

Hi @heggyy ,

It’s great to hear that the products are looking good now, please let us know if there’s anything else we can assist you with.

Kind regards,
Marija

These products were always there even when I had the original issues I created this thread for. Earlier today I saw 2 of the required products in that ad, but there should be more. So the behavior is still kind of odd and I’m not sure why, maybe it will self-fix.

One more issue that I’ve discovered (or potential issue) is that I have lots of “facebook_for_woocommerce_hourly_heartbeat” scheduled actions. They are completed, but these just pile up and eventually will slow down the website. Can i do anything about that?

The scheduled events are kept in the logs after successful runs, is that correct? We will compare behavior with other sites and get back to you but they should not be n impact on performance.

Best,
Marko

Hi again, the run actions do not have a noticeable effect on site performance.

You can remove successful runs occasionally to make the logs cleaner but they should make a difference.

Please let us know if we can help with anything else.

Best,
Marko