Not sending mail

  • Resolved David

    (@davidfonsbo)


    1 week, 2 days ago

    I enter an email address to get survey by mail but no mails are sent.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @davidfonsbo,

    Thank you for your topic.

    For further investigation of your case, please provide the following information.

    1. Screenshots from the options of the Survey E-mail tab.
    2. Please let us know if you are using a caching plugin.
    3. Please let us know whether an SMTP plugin is activated on your site or not.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @davidfonsbo,

    We’re?closing?this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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