Not sending new ticket confirmation email to user

  • Resolved Ramas IT

    (@ramasit)


    7 years, 2 months ago

    Hi.,

    Looks like your plugin is not sending a new ticket creation confirmation email for guests. I don’t see any option to enable or disable this. Can you please explain how can I do this?

    Thank You.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,
    In the Email settings, you would get an option to enable the auto email.
    Thanks!

    Thread Starter Ramas IT

    (@ramasit)

    I don’t see any option like you mentioned i.e. auto email

    /wp-admin/admin.php?page=wsdesk_email

    can you please provide where should I look or is this feature is for paid users only??

    Hi,
    The settings for email options, triggers are there only in the premium version.
    Thus, in basic version, when a ticket is created there the customer won’t receive any email notification.
    The customer would receive email notification only when the Agent replies to the ticket.
    Thanks!

    Hope everything is fine.

Viewing 4 replies - 1 through 4 (of 4 total)
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