Not sending new user registration email

  • Resolved boostandbloom

    (@boostandbloom)


    4 years, 10 months ago

    Hi, I have added WP Maill SMTP which shows a successful test email.

    When a new user buys from my site, it uses the paypal email to create the new user.

    As the admin owner, I get a notification to say ‘[email protected]’ has registered, however, Joe Blogs is not getting the new user email.

    Can anyone tell me why it’s not sending the new user email?

    It has worked in the past…

    thanks

    Sam

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @boostandbloom,

    Please share the mailer you’re using, SMTP settings, the plugin sending the new user email. Make sure the ‘From Email’ header of the new user email matches the one you’ve used in SMTP. Install email logging plugin to find figure out if the emails are actually sent but not delivered due to some reasons.

    I hope this helps!

    Hi @boostandbloom – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
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