Not sending requests to Brevo?

  • Resolved jvsouthwood

    (@jvsouthwood)


    1 year, 6 months ago

    Apologies if this has been addressed elsewhere, but I can’t see anything about the switch Sendinblue -> Brevo.

    My setup looks spot on – API keys verified, domain and sender info verified on brevo, test email sends successfully – but I am getting no logs on brevo, whereas it worked perfectly when it was sendinblue.

    I have turned on debugging and see no errors, the event is described as: ‘An email request was sent to the Sendinblue API.’ but I still have my 300 daily emails intact at brevo so it doesn’t look like the call is getting through.

    What else do I need to do to integrate with Brevo successfully? Thanks.

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  • Plugin Support David

    (@dpinson)

    Hi there @jvsouthwood,

    Thanks for the information on what you’re seeing happen. From your description, the connection to Sendinblue/Brevo is good and the emails are being passed to their service. That’s why you’re not receiving any errors when you try to send test emails, and the “An email request was sent to the Sendinblue API” message comes up. This indicates the message was sent to their servers, and your site didn’t get any error messages back.

    That said, it does sound like something may be going on with the Sendinblue/Brevo side of things. Try reaching out to the Sendinblue support team so they can take a look at your account. This may be an effect of the recent changes in their system to as they’ve been transitioning into Brevo. They should be able to look into this to help get your logs in Brevo working.

    I hope this helps! Have a great day!

Viewing 1 replies (of 1 total)
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