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Resolved Vijay Kumar
(@vijaykumarim)

4 years, 4 months ago

Hello team,

I recently tried to integrate Stripe payments on my website. When I do so it is not working. I spoke with the stripe support they said it is not their problem and said to discuss with the plugin developers.

Here is the problem:

I added a product to my cart and entered billing and shipping addresses. after entered test card details it is showing the following error message: https://prnt.sc/tr92r1

And when I login to stripe dashboard it is showing the same message at the order: https://prnt.sc/tr94ep

May be it is because of these fields not getting from the plugin https://prnt.sc/tr959w
I am not sure but I think the problem is similar type.

Please review my problem once.

Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter

(@vijaykumarim)

Here is the detailed explanation of the problem.

Hello there,
I really love using your plugin PayPal and It worked wonderfully on my ecom website. Recently I started using Stripe aswell but when I installed and tested to order a product it is showing the error message that billing and shipping details not passed (similar to this)
I contacted Stripe about the issue they said there is no problem with the stripe and I have to talk to the plugin developer to resolve the issue.
So I am contacting you here.
Here is the problem.
I installed the plugin Stripe Payment Gateway Plugin for Woocommerce.
Enabled TEST MODE and entered all the necessary keys.
Now I added product to Cart and begin checkout.
Entered all the required details such as Name, Email, Address etc.
Now when I entered Test card details and click in checkout it is returning error message.
Screenshot: https://prnt.sc/trpd2j
In the stripe dashboard: https://prnt.sc/trpdg2
Email sent by Stripe technical support: https://prnt.sc/trpdq9

**********************************
This is the exact copy sent by Stripe support
Based on the screenshot that you’ve provided, I’ve checked your account it appears that you’ll need to include the customer name, address and description(email address) when passing the call to accept international charges.

All export charges must meet the criteria below, or the charges will be declined or incomplete:

Here are some of the helpful links for you to check:
https://support.stripe.com/questions/requirements-for-india-export-charges
https://stripe.com/docs/india-exports#charges
https://stripe.com/docs/india-exports#alternative-ways-to-declare-an-export-customers-name-and-address
********************************************
Hope this helps to resolve my issue. Looking back to hearing from you.

Thank you
Best Regards
Vijay Kumar

Plugin Support

Thu P. a11n

(@thup90)

4 years, 3 months ago

Hi there,

Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

Thread Starter

Vijay Kumar

(@vijaykumarim)

4 years, 3 months ago


### WordPress Environment ###

WordPress address (URL): https://www.way2mall.com
Site address (URL): https://www.way2mall.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.7.31-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wpxr_
Total Database Size: 487.99MB
Database Data Size: 351.51MB
Database Index Size: 136.48MB
wpxr_woocommerce_sessions: Data: 2.13MB + Index: 0.05MB + Engine InnoDB
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wpxr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpxr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpxr_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxr_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wpxr_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpxr_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxr_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxr_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxr_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxr_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxr_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxr_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wpxr_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxr_woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 20560
custom_css: 1
elementor_library: 19
nav_menu_item: 40
page: 17
post: 2
product: 1555
product_variation: 40908
shop_coupon: 1
shop_order: 323
shop_order_refund: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.8 – Installed version not tested with active version of WooCommerce 4.3.1
Elementor: by Elementor.com – 2.9.14
Envato Market: by Envato – 2.0.3
External Media without Import: by Zhixiang Zhu – 1.1.2
Facebook for WooCommerce: by Facebook – 2.0.0
Limit Login Attempts Reloaded: by WPChef – 2.15.1
PixelYourSite Pinterest: by PixelYourSite – 2.0.14 – Installed version not tested with active version of WooCommerce 4.3.1
PixelYourSite: by PixelYourSite – 7.1.9 – Installed version not tested with active version of WooCommerce 4.3.1
REHub Framework: by Sizam – 5.3
RH WooCommerce Tools: by Wpsoul.com – 1.1.6 – Installed version not tested with active version of WooCommerce 4.3.1
Rank Math SEO: by Rank Math – 1.0.46
Razorpay for WooCommerce: by Team Razorpay – 2.5.0
WooCommerce: by Automattic – 4.3.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.2

### Inactive Plugins (2) ###

Stripe Payment Gateway for WooCommerce ( Basic ): by WebToffee – 3.4.7
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #35 - /terms/

### Theme ###

Name: Rehub theme
Version: 11.3
Author URL: https://wpsoul.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: rehub-theme/woocommerce/archive-product.php
rehub-theme/woocommerce/cart/cross-sells.php
rehub-theme/woocommerce/content-product.php
rehub-theme/woocommerce/content-product_cat.php
rehub-theme/woocommerce/global/wrapper-end.php
rehub-theme/woocommerce/global/wrapper-start.php
rehub-theme/woocommerce/loop/add-to-cart.php
rehub-theme/woocommerce/loop/loop-end.php
rehub-theme/woocommerce/loop/loop-start.php
rehub-theme/woocommerce/loop/rating.php
rehub-theme/woocommerce/loop/sale-flash.php
rehub-theme/woocommerce/product-searchform.php
rehub-theme/woocommerce/single-product/add-to-cart/external.php
rehub-theme/woocommerce/single-product/meta.php
rehub-theme/woocommerce/single-product/product-image.php
rehub-theme/woocommerce/single-product/product-thumbnails.php
rehub-theme/woocommerce/single-product/sale-flash.php
rehub-theme/woocommerce/single-product/share.php
rehub-theme/woocommerce/single-product/tabs/additional-information.php
rehub-theme/woocommerce/single-product/tabs/description.php
rehub-theme/woocommerce/single-product-reviews.php
rehub-theme/woocommerce/single-product.php

### Action Scheduler ###

Complete: 164
Oldest: 2020-07-03 15:59:42 +0530
Newest: 2020-08-02 06:34:30 +0530

Failed: 29,299
Oldest: 2020-07-02 21:32:42 +0530
Newest: 2020-08-02 22:46:28 +0530

In-progress: 1
Oldest: –
Newest: –

Plugin Support

Adam Heckler

(@adamkheckler)

4 years, 3 months ago

Hi there!

As noted here:

https://stripe.com/global

Screenshot:

https://d.pr/i/wC9SQX/qTH2O217Sq

… Stripe’s support for India is currently in their “Preview” stage, which our Stripe extension does not support yet.

We plan to add India only after it exits Preview.

For now, I would suggest choosing a payment gateway that’s compatible with India.

Sorry I can’t be of more help here! ??

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Not Sending the Values of the Billing and Shipping.’ is closed to new replies.