Not showing in Firefox

  • Resolved donmcleman

    (@donmcleman)


    3 years, 4 months ago

    The plugin shows up in Chrome but not in Firefox – I don’t think this has always been the case, it’s more likely a result of any recent updates by the plugin or Mozilla.

    In Firefox I see the container and the heading but the iframe does not display.

    Plugin version 1.2.7 and ‘Firefox is up to date’.

    Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter donmcleman

    (@donmcleman)

    I’ve done some fiddling in the inspector window in Firefox and come up with an explanation.

    I changed the iframe width and height to 400px and it revealed this error message:

    “Firefox Can’t Open This Page

    To protect your security, https://www.facebook.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.”

    So what do I do for visitors using Firefox? Any help much appreciated as I am stuck ??

    Thread Starter donmcleman

    (@donmcleman)

    I’ve fixed it for my browser but couldn’t there be set dimensions of the iframe to display an instruction ‘If the content does not display check settings etc…’

    In the standard security settings for the latest firefox (shows no version number so I can’t help there) I blocked only cookies from unvisited websites (previously it blocked cross-site tracking cookies. I’m not sure what the default is as I may have changed it myself previously.

    Anyway, problem solved. Thank you!

    Plugin Author Heateor Support

    (@heateor)

    It’s definitely related to the privacy/tracking protection feature of the Firefox. If you enable this Facebook Comments will not render.

    Thread Starter donmcleman

    (@donmcleman)

    Yesm this makes a lot of sense, thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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