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Hi @marjoleinm,

Hope you will be fine ??

I just checked your shared URL and it seems like you have installed Trip Advisor widget which is conflicting with our plugin. One of our user already had almost same problem i fixed that please check out this support ticket https://www.ads-software.com/support/topic/plugin-conflicting-with-tripadvisor-widget/

Let me know if the problem still exists we will try to sort it out.

Thanks!

Hi

I am going to mark this topic as resolved because you haven’t got back.

If the problem still exists feel free to contact back and communicate.

Thanks!

Hi Malik,

Hi, I did reply. But somehow it didn’t get through. See below
—————————-

Thank you for the reply. It looks like your solution makes sens. Only…
How/where do I create a trip_advisor_js file?

Sorry if that sounds stupid; i’m pretty new to WordPress

Once I know that I think I can figure it out with my own code.

Thanks again!

Marjolein

Hi @marjoleinm,

Hope you will be fine. ??

I will try to help you as much as I can. Please follow the steps below.

1. Create the js file simply by creating the New text document.By clicking the Right button of the mouse then click on New and then New text document. New blank file will be opened.
   Paste the following code in file:
   jQuery(document).ready(function(){ paste the copied code from step 2 here });
2. Go here https://www.tripadvisor.com.au/WidgetEmbed-selfserveprop?border=true&popIdx=false&iswide=true&locationId=605777&display_version=2&uniq=611&rating=true&lang=en_AU&nreviews=4&writereviewlink=true and copy the all code by pressing CTRL/COMMAND +A and CTRL/COMMAND +C and then paste in the new created file in previous step.
3. Save the file by naming trip_advisor_js with ext .js.
   The full name will be trip_advisor_js.js instead the New document.txt
   Save it on desktop.
4. Move the file in yoursite/wp-content/themes/your theme name or child theme name/js.
5. Then go to yoursite/wp-content/themes/your theme name or child theme name and open the functions.php file
6. Find the <a href="https://developer.www.ads-software.com/reference/functions/wp_enqueue_script/" rel="noopener" target="_blank">wp_enqueue_script()</a> function somewhere.If exsits copy that line and paste under it
7. Then change the first paramenter name with trip_advisor_js and second parameter is source which will be yoursite/wp-content/themes/your theme name or child theme name/js/trip_advisor_js.js and third will be array('jquery')

You are done the simply paste the HTML code wherever your showing in site expect this <script src="https://www.jscache.com/wejs?wtype=selfserveprop&uniq=611&locationId=605777&lang=en_AU&rating=true&nreviews=4&writereviewlink=true&popIdx=false&iswide=true&border=true&display_version=2"></script>

I know it’s a little bit difficult for those don’t know about wp or programming but I tried my best to explain each and every step so you can fix your problem.Or you can hire a developer for this simple task.

Good luck.

Hi Malik,
Thank a lot for your post! However the code in bullet 6 is not in my theme (Accesspress Ray). No clue is you have a solution, or that it’s wise to ask a professional wordpress developer to look into it.