• Resolved sarry97

    (@sarry97)


    Hello, I need to search shortcode created FAQs (plugin Helpie FAQ) but I got no results from it. When I looked into the database (table wp_is_inverted_index), the results are there, linking to correct page (see images). In the search settings I have all switches for FAQs set to on. Can you recommend the right settings or give some advice how to get the right results? Thanks for response.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    I hope you are well today and thank you for your question.

    Could you please also share the screenshot of the shortcode content and what term you want to search using the search bar?

    Also, could you please share the page URL from your site where it is displaying so I can troubleshoot it?

    Best regards,

    Thread Starter sarry97

    (@sarry97)

    Thank you for quick response. I am sending screenshots. The URL is Here.
    I would like to search the whole FAQ including heading text, list of doctors or phone numbers. The records in the database are indexed correctly and post_id is matching with the right post.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    To make shortcode content searchable, Please try building the index from the plugin index option by enabling the “Expand shortcodes before indexing” option and using the Inverted index search engine in the search form as shown in the below screenshots.
    https://imgur.com/a/es9iI9j

    Please note that not all shortcode cotent are searchable as it depends on how the plugin renders shortcode content.

    Thread Starter sarry97

    (@sarry97)

    Thanks, I tried your advice but still no results from FAQs. What I found quite odd is that the things I want to search ARE in the database table as indexed records. So I assuming that indexing process is correct. I would by happy for just heading text of each faq.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    No, I can see in yoour shared screenshot that only shortcode is in the index table but not the actual shortcode content that you want to search.

Viewing 5 replies - 1 through 5 (of 5 total)
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