Not showing reviews

I am having the same issue and believe it has something to do with checking the box to enable the plug-in, but I think I did that when I first set up the plug-in and it still doesn’t work. But when I try to go back and verify I can’t figure out how to pull up the page with the “Enable WP Customer Reviews on this page” check box.

Can someone help?

@tardiffp – You helped me! I didn’t have the checkbox checked to allow customer reviews on that page! Edit the page you want the reviews to show on and scroll to the bottom. There should be a section to enable them with a checkbox. Hope that helps!

Glad I could help…and you answered my question about where to find the Enable box to check! But the box is checked on my page and the plug-in is still not displayed. Does anyone have any other potential solutions???

Oh shoot Tardiffp, I marked it as resolved. You might want to start a new thread. Have you checked for JavaScript errors? What’s your URL? I’ll give it a try since you helped me ??

SundayDriver,
I don’t know how to check for JavaScript errors so any help you can provide is appreciated. My website is https://www.powerzone-marketing.com

Yes, you have a JavaScript error, I just fixed this same error on my site. In Google Chrome, Right click on your page and click “Inspect Element” You will see the error in console.

Uncaught Error: Syntax error, unrecognized expression: a[href=#go-to-step-2]

It is caused by an old theme and I bet you updated WP to the latest version. You need the latest JQuery.

Go into your admin > appearance > editor > edit your theme header. Look for this code:

<script type=”text/javascript” src=”https://powerzone-marketing.com/wp-includes/js/jquery/jquery.js?ver=1.12.3″></script&gt;

Replace with:

<script src=”https://ajax.googleapis.com/ajax/libs/jquery/2.2.2/jquery.min.js”></script&gt;

That will be the latest JQuery. If this doesn’t work, you may need to update/replace your theme. Check out fiverr.com and you will find plenty of people who can fix this for $5.

Hope that helps!

Hmm,
I reviewed my theme (Twenty Fifteen) Header and it does not have code like you reference above. I also downloaded and installed a plug-in from someone I know that was supposed to fix the jQuery issue but that didn’t help either.

I am currently running a plug-in page builder called InstaBuilder 2.0 so this overrides the Twenty Fifteen theme.

Any other suggestions because I’m out of ideas expect to submit a support ticket again to InstaBuilder.

except too submit a ticket I mean…