Not showing user ID

  • Resolved SusanShelley

    (@susanshelley)


    12 years, 3 months ago

    I have been trying to get this to work for over an hour!

    I have followed the instructions to the letter. I have added a new client, entered the data, into both wordpress and instagram. I enter my username and password, it redirects back to the settings… but no username!

    I’ve checked and checked that there is ‘https://www.’ in front of the instragram redirect uri, and in the wordpress plugin settings and on my website general settings. Please help!

    https://www.ads-software.com/extend/plugins/easy-instagram/

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  • Plugin Author VeloMedia

    (@velomedia)

    Hi Susan,

    Hmmm, that’s certainly supposed to get you what you need to continue on with your user id. On our screenshots for this plugin,

    https://www.ads-software.com/extend/plugins/easy-instagram/screenshots/

    …the Easy Instagram settings page should look like the screenshot “The WordPress plugin settings page for “Easy Instagram”. The user id is displayed at the bottom.

    If your Easy Instagram Settings page does not include the lower portion with the User ID like in the screenshot, we would be happy to take a look and see what we can do.

    Please contact is if so at https://www.velomedia.com/contact/ and provide your site url and a temporary WP login. We’d like to get you up and running with Easy Instagram.

    Best,
    VeloMedia

    Plugin Author VeloMedia

    (@velomedia)

    Thanks Suzy for the tip for the other user, by the way. Haven’t heard back about continued difficulty, so I’ll close the ticket at this point. Take care, VM

Viewing 2 replies - 1 through 2 (of 2 total)
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