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Resolved MKEJ
(@mkej)

3 years, 7 months ago

With version 1.2 new products synced right away but with version 1.3 we only get the message: “Not synced – Syncable” on the Zettle status. What can we do?

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years, 7 months ago

Hi @mkej,

The update 1.3 syncs new products well in my testing environments, so we would like to take a closer look at your log files.
Can you please open a support ticket as described here?:
https://zettle.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/
Please include a copy of your WooCommerce system report and your Zettle log file from when you had version 1.3 active.

You can find these under:
WooCommerce > Status > Get system report > Copy for support
WooCommerce > Status > Logs > “zettle-pos-integration-[…]” in the dropdown on the right side
Thanks!

Kind regards,
Niklas

Thread Starter MKEJ
(@mkej)

3 years, 7 months ago

Thank you. I have followed your instructions.

Take care,
Micke

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years, 6 months ago

Hi @mkej,

The update to the latest Zettle version 1.4.0 should have automatically restored the product sync. Can you please check again with the latest version?
Thanks!

Kind regards,
Niklas

Thread Starter MKEJ
(@mkej)

3 years, 6 months ago

Hi @niklasinpsyde,

Everything is working with 1.4. Thank you!

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years, 6 months ago

Thanks for the feedback!
I will mark this thread resolved then, but please feel free to reach out if any questions come up.

Kind regards,
Niklas

ktikat
(@ktikat)

3 years, 5 months ago

Hi,

I have installed the lastest version of Zettle POS Integration 1.4.1, and I get the message “Not synced – Syncable” on the Zettle Status column.

How can I sync my WooCommerce’s products to Zettle product library ?

Thank you

Ktikat

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years, 5 months ago

Hi @ktikat,

Please reach out to us with a support ticket or create your own thread in the support forums so we can assist you but please don’t hijack resolved threads:
You can reach us either from here:
https://zettle.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/
or from here:
https://www.ads-software.com/support/plugin/zettle-pos-integration/#new-topic-0

Also, please check if your products meet the requirements for the sync:
https://zettle.inpsyde.com/docs/what-are-syncable-woocommerce-products/
Thanks!

Kind regards,
Niklas

ktikat
(@ktikat)

3 years, 4 months ago

Hi Niklas,

Thank for your answer. I just send a support ticket from your link.

Even after update to the latest version, I still have the same problem of “Not synced – Syncable” issues.

Hope to get the problem solve asap.

Cathy

Viewing 8 replies - 1 through 8 (of 8 total)

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