Not Syncing and website page is blank

(@dazsmodels)

hi any updates to this

(@anastas10s)

Hi @dazsmodels ??

I notice that recently it not syncing correctly and doesnt show the faults that need fixing in google merchant center and on the google listing and ads page on the website it self is now blank since up dating to latest variation

From the plugin’s changelog I can see that the latest version available is 2.1.1 – 2022-09-06, which was released in the time between your two messages here. Were you able to install it and see if the issue persists?

If not, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Let us know how it goes, cheers!

Thread Starter

(@dazsmodels)

Hi.

I have updated but the issues still stand

(@anastas10s)

Hi there @dazsmodels ??

I have updated but the issues still stand

Thank you for updating us on this.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thread Starter

(@dazsmodels)


### WordPress Environment ###

WordPress address (URL): https://www.dazsmodels.co.uk
Site address (URL): https://www.dazsmodels.co.uk
WC Version: 6.9.0
REST API Version: ? 6.9.0
WC Blocks Version: ? 8.3.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.10
PHP Post Max Size: 1 GB
PHP Time Limit: 2000
PHP Max Input Vars: 4000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.5.16-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.0
WC Database Prefix: nOQFkPH_
Total Database Size: 1331.38MB
Database Data Size: 1103.77MB
Database Index Size: 227.61MB
nOQFkPH_woocommerce_sessions: Data: 24.06MB + Index: 1.02MB + Engine InnoDB
nOQFkPH_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_woocommerce_order_items: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
nOQFkPH_woocommerce_order_itemmeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB
nOQFkPH_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_actionscheduler_actions: Data: 19.05MB + Index: 15.77MB + Engine InnoDB
nOQFkPH_actionscheduler_claims: Data: 0.34MB + Index: 0.20MB + Engine InnoDB
nOQFkPH_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_actionscheduler_logs: Data: 8.02MB + Index: 7.03MB + Engine InnoDB
nOQFkPH_cartflows_ca_cart_abandonment: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_cartflows_ca_email_history: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
nOQFkPH_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_comments: Data: 4.52MB + Index: 2.91MB + Engine InnoDB
nOQFkPH_commercekit_searches: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_commercekit_swatches_cache_count: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_commercekit_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_commercekit_wishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_commercekit_wishlist_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_accounts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_auctions: Data: 167.56MB + Index: 1.17MB + Engine InnoDB
nOQFkPH_ebay_categories: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
nOQFkPH_ebay_jobs: Data: 1.03MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_log: Data: 285.09MB + Index: 4.11MB + Engine InnoDB
nOQFkPH_ebay_messages: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_orders: Data: 104.55MB + Index: 0.27MB + Engine InnoDB
nOQFkPH_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_profiles: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_shipping: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_stocks_log: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_ebay_store_categories: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_ebay_transactions: Data: 86.52MB + Index: 0.39MB + Engine InnoDB
nOQFkPH_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_e_submissions: Data: 0.25MB + Index: 0.41MB + Engine InnoDB
nOQFkPH_e_submissions_actions_log: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
nOQFkPH_e_submissions_values: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
nOQFkPH_fsmpt_email_logs: Data: 3.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
nOQFkPH_gla_merchant_issues: Data: 3.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
nOQFkPH_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_mailster_action_bounces: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_mailster_action_clicks: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_mailster_action_errors: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_mailster_action_opens: Data: 0.11MB + Index: 0.28MB + Engine InnoDB
nOQFkPH_mailster_action_sent: Data: 0.23MB + Index: 0.55MB + Engine InnoDB
nOQFkPH_mailster_action_unsubs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_mailster_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mailster_forms_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_mailster_forms_tags: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_mailster_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_mailster_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mailster_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_mailster_lists_subscribers: Data: 0.27MB + Index: 0.31MB + Engine InnoDB
nOQFkPH_mailster_queue: Data: 0.14MB + Index: 0.25MB + Engine InnoDB
nOQFkPH_mailster_subscribers: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
nOQFkPH_mailster_subscriber_fields: Data: 0.41MB + Index: 0.61MB + Engine InnoDB
nOQFkPH_mailster_subscriber_meta: Data: 1.52MB + Index: 2.59MB + Engine InnoDB
nOQFkPH_mailster_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_mailster_tags_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_mo2f_network_blocked_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mo2f_network_email_sent_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mo2f_network_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mo2f_network_whitelisted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mo2f_user_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_mo2f_user_login_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_options: Data: 55.39MB + Index: 1.33MB + Engine InnoDB
nOQFkPH_postmeta: Data: 193.72MB + Index: 89.25MB + Engine InnoDB
nOQFkPH_posts: Data: 29.52MB + Index: 6.89MB + Engine InnoDB
nOQFkPH_search_filter_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_search_filter_term_results: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_seopress_significant_keywords: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
nOQFkPH_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_termmeta: Data: 1.52MB + Index: 1.83MB + Engine InnoDB
nOQFkPH_terms: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
nOQFkPH_term_relationships: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
nOQFkPH_term_taxonomy: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
nOQFkPH_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_usermeta: Data: 13.52MB + Index: 11.03MB + Engine InnoDB
nOQFkPH_users: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
nOQFkPH_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wc_customer_lookup: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
nOQFkPH_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_wc_order_product_lookup: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
nOQFkPH_wc_order_stats: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
nOQFkPH_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nOQFkPH_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
nOQFkPH_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wc_product_meta_lookup: Data: 0.42MB + Index: 0.69MB + Engine InnoDB
nOQFkPH_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wffilemods: Data: 18.55MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wfhits: Data: 0.39MB + Index: 0.08MB + Engine InnoDB
nOQFkPH_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wflogins: Data: 0.44MB + Index: 0.13MB + Engine InnoDB
nOQFkPH_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nOQFkPH_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_wfstatus: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
nOQFkPH_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_woocommerce_bolt_checkout_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_woocommerce_bolt_session_customer_ids: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wpf_filters: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpf_meta_data: Data: 2.52MB + Index: 7.25MB + Engine InnoDB
nOQFkPH_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wpf_meta_values: Data: 0.02MB + Index: 25.81MB + Engine InnoDB
nOQFkPH_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wpns_attack_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpns_backup_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wpns_ip_rate_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpns_malware_hash_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nOQFkPH_wpns_malware_scan_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpns_malware_scan_report_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wpns_malware_skip_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nOQFkPH_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
nOQFkPH_wps_index: Data: 19.55MB + Index: 19.55MB + Engine InnoDB
nOQFkPH_wps_key: Data: 0.36MB + Index: 0.22MB + Engine InnoDB
nOQFkPH_wps_object_term: Data: 2.52MB + Index: 5.83MB + Engine InnoDB
nOQFkPH_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
nOQFkPH_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nOQFkPH_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

_op_register: 1
attachment: 17123
br_filters_group: 1
br_product_filter: 1
calendar: 1
cartflows_flow: 1
cartflows_step: 2
ckit_size_guide: 2
class: 11
custom_css: 8
customize_changeset: 1
elementor_library: 8
es_template: 2
et_pb_layout: 1
inspire_invoice: 2
itsec-dash-card: 6
itsec-dashboard: 1
jet-smart-filters: 1
jetpack_migration: 2
jp_img_sitemap: 20
jp_img_sitemap_index: 3
jp_sitemap: 3
jp_sitemap_master: 3
jp_vid_sitemap: 3
laybuy_quote: 4
mailpoet_page: 1
mc4wp-form: 1
mec_calendars: 12
mec-events: 20
nav_menu_item: 223
newsletter: 1
oembed_cache: 1
page: 18
pos_outlet: 1
pos_receipt: 1
pos_register: 1
pos-station: 2
post: 2
product: 2351
pwf_woofilter: 1
revision: 75
seopress_404: 1133
seopress_schemas: 1
shop_coupon: 2
shop_order: 5433
shop_order_refund: 77
static_block: 2
viwcpf_filter_block: 3
viwcpf_filter_menu: 1
wafs: 1
wc_afrsm: 1
wc_afrsm_zone: 2
wcdp_payment: 6
wcpf_item: 12
wcpf_project: 2
wfacp_checkout: 1
whatsapp-accounts: 1
wp_global_styles: 2
wpforms: 2
yith_wcan_preset: 2
yith-pos-receipt: 1
yith-pos-register: 1
yith-pos-store: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (50) ###

Adaptive Images for WordPress: by Nevma – 0.6.70
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 3.2
Auto Image Attributes Pro: by Arun Basil Lal – 3.1
Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.3.1
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Clearpay Gateway for WooCommerce: by Clearpay – 3.4.2
Code Snippets: by Code Snippets Pro – 3.2.0
CommerceGurus Commercekit: by CommerceGurus – 2.1.1
Disable & Remove Google Fonts: by Fonts Plugin – 1.4.2
Elementor Pro: by Elementor.com – 3.7.5
Elementor: by Elementor.com – 3.7.4
Facebook for WooCommerce: by Facebook – 2.6.23
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.0
Google Listings and Ads: by WooCommerce – 2.1.1
Imagify: by WP Rocket – 2.0
Imsanity: by Exactly WWW – 2.8.1
Integrate Elementor Form with Mailster: by Fernando A. Perrella – 1.2.0
Jetpack: by Automattic – 11.3.1
Kirki Customizer Framework: by David Vongries – 4.0.24
Klarna On-Site Messaging for WooCommerce: by krokedil
klarna – 1.8.0

Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.10

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.11.4

Laybuy Gateway for WooCommerce: by Laybuy – 5.3.6
Loco Translate: by Tim Whitlock – 2.6.2
Mailster Google Analytics: by EverPress – 1.3.1
Mailster RePermission: by EverPress – 1.7.1
Mailster for WooCommerce: by EverPress – 1.7
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 3.2.0
10Web Booster: by 10Web - Website speed optimization team – 2.3.0
Trustpilot-reviews: by Trustpilot – 2.5.914
WhatsApp Chat by NinjaTeam: by NinjaTeam – 3.1.3
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.19
Product Filter by WooBeWoo: by WooBeWoo – 2.1.8
WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.7.19
WooCommerce Deposits: by Webtomizer – 4.1.1
EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.27.10
WooCommerce Amazon Pay: by WooCommerce – 2.2.4
WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.5
WooCommerce Pre-Orders: by WooCommerce – 1.7.2
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Shipment Tracking: by WooCommerce – 1.7.2
WooCommerce Two Factor Authentication: by Lagudi Domenico – 1.6
WooCommerce: by Automattic – 6.9.0
Wordfence Security: by Wordfence – 7.6.1
WP-Lister Pro for eBay: by WP Lab – 3.3.1
SEOPress PRO: by SEOPress – 5.9
SEOPress: by SEOPress – 5.9.0.3

### Inactive Plugins (5) ###

miniOrange 2 Factor Authentication: by miniOrange – 5.5.82
Multi Factor Authentication: by miniOrange – 1.2.4
Rublon Two-Factor Authentication (2FA): by Rublon – 4.3.1
WooCommerce Social Login: by SkyVerge – 2.11.2
WP 2FA - Two-factor authentication for WordPress: by WP White Security – 2.3.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
grouped (grouped)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #115 - /shop/
Basket: #5 - /shopping-cart/
Checkout: #6 - /checkout/
My account: #122 - /my-account/
Terms and conditions: #9029 - /returns/

### Theme ###

Name: Shoptimizer
Version: 2.6.2
Author URL: https://www.commercegurus.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Klarna Payments Request Log ###

2022-09-14 09:49:37: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:49:35: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:49:29: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:49:28: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:49:26: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:49:24: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:48:42: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-14 09:48:41: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-13 08:50:38: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-13 08:50:37: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-13 08:50:36: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-13 08:50:36: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-13 08:50:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-12 06:19:03: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-12 06:19:02: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: GB
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-15 13:49:32 +01:00
Options: ?
Notes: 68
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-08-25 16:56:23 +0100
Newest: 2022-08-25 16:56:23 +0100

Complete: 39,177
Oldest: 2022-08-14 20:39:19 +0100
Newest: 2022-09-14 17:28:54 +0100

Failed: 5
Oldest: 2022-09-10 22:59:57 +0100
Newest: 2022-09-10 22:59:57 +0100

Pending: 24
Oldest: 2022-09-14 17:29:54 +0100
Newest: 2022-09-19 15:14:55 +0100

### Status report information ###

Generated at: 2022-09-14 17:29:11 +01:00

Saif

(@babylon1999)

Hi there,

Since you mentioned this happened recently, it could be nothing more than a plugin conflict.

Please check the following guide on how to run the test for plugin and theme conflicts: https://woocommerce.com/document/how-to-test-for-conflicts/

Also, are you by any chance seeing any error logs in WooCommerce > Status > Logs > drop-down menu > fatal-errors.log?

Thread Starter

(@dazsmodels)

hi,

i am sure this question i but last week and i will repeat is not a plugin conflit as it was more advise i was after

our biggest confusion that came in since you added the postage syncing with woocommerce is that although we ship to every contry world wide just not po box its telling us that we dont have postage for

Shopping ads (JP, ID, IN, MY, NZ, TW, PH, AE, TH, VN, SA, PK, BD, LK, KW, JO, LB, MM, KH, NP, OM, BH)
Free listings (JP, ID, IN, MY, NZ, TW, PH, AE, TH, VN, SA, PK, BD, LK, KW, JO, LB, MM, KH, NP, OM, BH)

and israel

any advise how to overcome this when its syncing to our shipping`

how can i possibly fix this

Unsupported value due to restricted prefix [gtin]
help_outline

the gtin is supplied by the manufacturer

In addition to the images it’s indicating the GTIN has not been set for some products. These can be set per product on the Product Data > Google Listings & Ads tab. The following article explains a bit more on what is required as an identifier: https://support.google.com/merchants/answer/160161?hl=en

in regards to this we always put in what we can but if they are old and dont have one its difficult to fix is there a default we can use in the instance

(@anastas10s)

Hi there! ??

any advise how to overcome this when its syncing to our shipping

in regards to this we always put in what we can but if they are old and dont have one its difficult to fix is there a default we can use in the instance

Feel free to try out with MPN as identifiers, instead of GTIN.
For products that are old, I would create my own MPN assigning system, to overcome the difficulty.

I hope that helps, otherwise let us know ??

Thread Starter

(@dazsmodels)

I will keep that in mind

Any ideas on the shipping as that has definitely only started to show since the plugin started to sync the product shipping

(@anastas10s)

https://support.google.com/merchants/answer/6239383?hl=en

Hey @dazsmodels ??

Any ideas on the shipping as that has definitely only started to show since the plugin started to sync the product shipping

I was able to find the below linked document from Google, on How to fix: Missing value: shipping [shipping]:

They also provide additional information on shipping settings, at the document linked here: https://support.google.com/merchants/answer/7050921?hl=en

I hope that helps, otherwise let us know ??

Thread Starter

(@dazsmodels)

Hi we followed this but still no further on, please help

(@anastas10s)

Hi there @dazsmodels ??

Hi we followed this but still no further on, please help

From the plugin’s changelog I can see that the latest version available is 2.1.2 – 2022-09-15, and it provides a compatibility tweak for WooCommerce Version: 6.9.0, that the System Status reports for the site at dazsmodels.co.uk.

Kindly update everything to their latest version, try again after updating, and let us know how it goes, please.

Thread Starter

(@dazsmodels)

As i have said before i always keep the plugin updated.

Sadly i think i have to go to an alternative plugin as there are to many things that is causing issues.

Postage did sync but clearly bot well enough as i had to contact google and set it all up by hand.

Also for what ever reason despite ean and mpn being inputted correctly on WooCommerce side on google merchant center side it has no idea what the ean and mpn is and wants me spend further hours and hours filling it in again.

If i am to do that what possible gain do i have using the plugin as google are now telling me to get anothet plugin to do another feed.

Its annoying really i genuinely thought having this plugin would ens my troubles.

seanbelly

(@seanbelly)