not syncing dimensions or weight

  • Resolved digitaliway

    (@digitaliway)


    3 months ago

    all our products have dimensions and weight but that data it is not syncing to shipstation for orders. all other order data will sync in the order but not dimensions and weight. How can I get dimensions and weight for each product order to sync to shipstation. this is critical information that is needed to make the label.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello digitaliway,

    Thank you for contacting WooCommerce support.

    I understand you’re trying to sync product dimensions and weight with ShipStation, but they aren’t syncing while other order data is.

    Could you enable logging in the ShipStation settings to check for errors?
    You can find the error log under WooCommerce > System Status > Logs.

    Lastly, Share a screenshot of the product’s dimensions from the edit screen.
    I want to verify product dimensions are set up correctly.

    Looking forward to your response. ??

    Thread Starter digitaliway

    (@digitaliway)

    logging was enabled but no errors were shown, just notices that the order was synced.

    images below from woocommerce showin dimension and weight, then shipstation showing none.

    https://share.zight.com/xQukgvOL

    https://share.zight.com/v1uGryQp

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi there,

    I understand how critical it is for your product dimensions and weight to sync with ShipStation. Currently, this data doesn’t sync automatically due to a known limitation.

    However, you can upvote the feature request here to help prioritize its development: https://woocommerce.com/feature-request/include-dimensions-on-shipstation-integration/. We’re actively tracking interest in this feature.

    In the meantime, as a workaround, you can export your product data as a CSV file from WooCommerce and manually upload it to ShipStation. You can find a guide on exporting products here: https://woocommerce.com/document/product-csv-importer-exporter/.

    Let us know if you have any questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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