Not Syncing products post-hosting change

  • Resolved fredricnys

    (@fredricnys)


    10 months, 3 weeks ago

    I am reaching out for assistance with an issue I’ve encountered with the “Google Listings & Ads” plugin on my WooCommerce site. Since changing my hosting service, the plugin has ceased to sync products with Google Merchant Center.

    Issue Description:

    • Symptom: Products are not syncing and remain marked as “Not Synced.”
    • Error Message: “Error submitting products to Google: Google Merchant Center has not been set up correctly. Please review your configuration.”
    • Steps Taken: I visited the connection test page (example.com/wp-admin/admin.php?page=connection-test-admin-page) and attempted to sync all products with Google Merchant Center, but encountered the aforementioned error.
    • Additional Information: This issue began post-migration to a new host. The migration process involved cloning the site and database to the new host and redirecting the domain to the new server. I am uncertain if the connection to the old server, which is no longer in use, could be affecting the syncing process.
    • Attempted Solutions: I tried deactivating and reactivating the plugin on the new server. However, this did not resolve the issue, and I am stuck in a loading loop when accessing settings.
    • Concern: I am wary of losing any data on the Merchant Center, such as product details, IDs and ads, during the resolution process.

    Request for Guidance:

    1. Could the problem be related to the old server still being connected in some way?
    2. What steps should I take to resolve this without risking data loss on the Merchant Center?
    3. Is it advisable to redirect the domain back to the old host temporarily and disconnect from there?

    For further insight, I have attached a Google Docs link containing screenshots of the “Response” from the test requests made on the “connection-test-admin-page”. https://docs.google.com/document/d/1DyUdOuDXAJNipkD1gvF3EYanBPmZfa7vHsWQS986-K4/

    I appreciate any assistance or guidance you can provide on this matter. Ensuring a smooth operation of the plugin is crucial for my business, and I am eager to resolve this issue as promptly as possible.

    Thank you for your time and help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fredricnys,

    It seems there’s an issue with the Google Merchant Center connection. You can resolve the issue by completely disconnecting the current connection and setting it up afresh. Here’s how:

    • Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain)
    • Under Merchant Center, click MC Disconnect
    • Under Google Account, click Disconnect Google Account
    • Go to Marketing > Google Listing & Ads and initiate a fresh connection.

    Rest assured, your data on the Merchant Center and website will remain as it is.

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Thread Starter fredricnys

    (@fredricnys)

    Hi Shamem

    I followed your instructions to disconnect and re-establish the connection with the Google Merchant Center. I’m pleased to report that there is a significant improvement. I am no longer stuck in the loading loop on the “Linked Accounts” section. Now, in the settings, the WordPress.com, Google, and Google Merchant Center accounts are all marked as ‘Connected’, which is a positive sign.

    However, I am still facing a challenge with syncing the products. Despite the reconnection, I continue to receive the error message: “Error submitting products to Google: Google Merchant Center has not been set up correctly. Please review your configuration.” when attempting to sync products.

    Could you please provide further assistance on this matter? Is there an additional step I need to take or a setting that needs adjustment to fix the product sync?

    *EDIT UPDATE:

    Just a quick update – the issue with the sync is now fixed! Disabling the CTX plugin (used for Facebook feeds) and following your steps did the trick. Everything’s working fine now, and no data was lost.

    Thanks a ton for your help. I’ll open a new thread if anything else comes up.

    • This reply was modified 10 months, 3 weeks ago by fredricnys.
    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fredricnys,

    I’m glad we were able to help! I’ll mark the thread as solved for now, but feel free to open a new one if you have any other questions.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

    It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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