Setup can be difficult …

Hi @andreasbln,

Sorry to hear that you are running into issues with the installation.

We have steps with the plugin’s home page on how to install and get started. We also offer a QuickStart guide: https://medium.com/agora-io/agora-video-for-wordpress-plugin-quickstart-guide-b8838abd4245

Regarding your issue: “The plugin does not save any settings for the API keys.” The issue you are experiencing is a plugin conflict with one of the other plugins you have installed.

In some instances one of the other plugins causes the update_option functionality fails to write to the database. To resolve this issue, please temporarily disable the other plugin(s), save your Agora credentials into the settings page and then enable your other plugin(s).

We are happy to help you with any other issues you may be having if you wish to file a support thread. Agora also has a developer Slack community that we welcome you to join: https://bit.ly/3bNkVzG

• This reply was modified 4 years, 11 months ago by Agora.io.

I have no problems with my WordPress installation. Everything works as it should.
Only your plugin does not save any API keys. Even if I deactivate all other plugins.

I understand you may be frustrated, but we are here to help you.

If you are not experiencing a plugin conflict perhaps there is another issue. Perhaps we you can share console logs via email to [email protected] or we can set up a call to better help you resolve this issue.

I am not frustrated. I just wrote a review that this plugin is not able to save the API key it needs. A simple thing in itself, just not with your plugin.

I find your answer bad that other plugins are the cause to save a simple entry in your plugin setup in the WordPress backend.

It is advised to other users to think carefully about applying the API key for your services. Because it is useless for WordPress.

Just take note of this criticism, because you want to sell the service that nobody can use with WordPress if the simple activation does not work.

• This reply was modified 4 years, 11 months ago by andreasbln.

@andreasbln I understand that you are having trouble with the plugin, but there are 100+ active installations, so this is not an issue that affects all installations. Choosing to forgo the traditional process of raising an issue and deciding to leave a poor review, will not resolve your issue and it does not help the WordPress community.

As the Agora support team mentioned, the plugin uses the WordPress method update_option to save the AppID within the settings page. For some reason this function is failing to successfully write the key to the database within your installation. This can be caused by a number of reasons, the most common is a plugin conflict, but it is not the only possible cause for this issue.

If a plugin conflict is not the issue for your WP installation, it would be helpful to get a better understanding of how you are implementing the plugin so that I can add this as one of the test cases during the QA process. If you wish to help us and the WordPress community, then please email the team [email protected] so we can work together to resolve the issue.

The Agora team takes feedback very seriously, and we want to provide the best experience for developer and the end user. I have raised this issue with the team, and we have a work around to use the wpdb methods directly as this method does not fail even in the event of a plugin conflict. Though this is not the best practice for updating a minor setting, it does not fail to write the data to the database. We plan to release this change as part of the next release of the plugin.

Thank you for your feedback.

I’m happy to read that you want to change the setup to save the required API key. For a simple user like me, this can be a problem – which is not too easy to solve in the current version of the plugin.

Thanks for your quick replies.

@andreasbln v1.5 includes a fix to the plugin conflict issue that you were experiencing.