Not tracking

  • Resolved webdy

    (@webdy)


    5 months ago

    Hi, GA4 tracking is not working. I Installed the plugin and added all the info but Tag Assistant Legacy is not showing any tags.

    Strange thing that it tracks some traffic from US, but I run ads for Lithuania, Latvia and Estonia. Can’t see any traffic from there.

    The page I need help with: [log in to see the link]

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  • Hey there, @webdy! Thanks for contacting us. I’m happy to help you.

    Google introduced Consent Mode in March 2024 to comply with privacy laws in the EEA/UK region. This means website visitors from these regions must now explicitly grant consent for cookies before any analytics tracking occurs.

    Without consent, Google Analytics (GA4) and Google Ads won’t capture user data in these locations. To ensure continued tracking, you’ll need to implement Consent Tracking through third-party plugins like Complianz, Consent Mode API, etc.

    Due to this new requirement, you may notice a discrepancy between your store and Google Analytics/Ads data, as users must grant consent for analytics data to be captured on Google’s platforms.

    I hope this was clarifying. Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

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