Not Trigger Mails

Hi there,
I have the same issue. Is it already capturing the email address when the customer enters it at the checkout and then leaves the site without submitting anything?
Or is it just capturing orders that haven’t been completed because the payment failed or they cancelled somewhere else?

Thanks

Never mind, I found out what the issue was. Needed to trigger the cron job manually.

Hello @fishgate & @beats247,

Thank you for reaching put to us.

Plugin captures the user’s email and checkout data once the user enters their email address on the checkout page. After the 15 Min. ( Default time of cron to check the order ) plugin check if the same order is placed or not.

If an order is placed and order status matches that you have selected in the settings, then it will not store that order.

If an order is not placed, then plugin marks it as abandoned and schedule the emails to send. Also, if the order status does not match with selected order statues in the settings, then it also sends the emails.

@fishgate, can you please let us know if you have changed the cron time with the filter we have provided?
Are you able to see the abandoned orders?

Looking forward to hearing from you.

HI
I have the same problem like this one:
***
Have set up the plugin and a mail.
1. The test mail works, 100%.
2. But when I test as a user the mail is not triggering. It has been set to trigger 1min after the cart has been abandoned. It is ACTIVE.
What am I doing wrong?
****
I see the the order in the report. But no email were going out.
***
In cron events there is “something” about every 15 minutes.

thansk for help, the app looks great, just…..

Hello @realityman,

Can you please check if the emails are scheduled for the abandoned order?

You can check the scheduled emails by clicking on the ‘View’ option of the abandoned order.

Looking forward to hearing from you.

Hi,
Yes, they have been scheduled, but no email were send:

**************
Scheduled Template Email Subject Email Coupon Email Sent Scheduled At

30 minut We noticed that you left some great items in your cart — November 6, 2020 5:04 PM

1 den You left something behind, but it won’t last — November 6, 2020 5:05 PM

3 dni Exclusive discount for you. Let’s get things started! xxxxxxxx
November 6, 2020 5:06 PM

7 dni Exclusive discount for you. Last change! xxxxxxxx November 6, 2020 5:07 PM
*****************
The email trash is empty.
I also checked cron (I don’t understand exactly how it works) but there is also a process at 15 minute intervals.

If I understand correctly, after leaving the “cart” and writing down the email address, after completing the 15 minute interval, 4 emails should have been sent in 1 minute intervals. But nothing. I checked the spam. Everything seems to work, except that the emails don’t go away.
roman

Hello @realityman,

It seems that this is not the cron issue.

Can you please check if in front of the scheduled email, is it showing as email sent? i.e. Tick will indicate the email is sent and the ‘x’ icon will show not sent.

Can you please check the email log on your site? Is there any error while sending the email?

Are you using any SMTP plugin to send the email?

Looking forward to hearing from you.

Hi,
yes, emails are sent. They have a tick.

WP Mail Logging Log. plugin
I don’t see any mistake. I tried it 3 more times. from different browsers and to different addresses. The first attempt was successful. The other 2 failed.
For the first try. 4 emails arrived, but they came later and at the same time. They should have 1 minute intervals.

I proceeded by entering the name and email in the order and closing the window.
I also tried the variant when I confirmed the GDPR plugin and checked the agreement with the conditions. It didn’t work.

Hello @realityman,

If the scheduled emails are sent then it seems that plugin is working fine.

Can you please check the configuration of the SMTP plugin?

Also, can you deactivate the suspect plugins that may cause the issue to send the emails and check if it is working?

Let us know if you have any questions.

Hi,
I turned off all plugins except woo commerce, I entered an email at checkout and closed the window. the result is nothing. I do not use any SMTP plugin. All other emails from other plugins are working.

Hello @realityman,

Can you please install and configure the WP Mail SMTP plugin to send the recovery email?

Here is the doc: https://cartflows.com/docs/recovery-emails-not-sending/

Let us know how it goes.

Hi,
I instaled the WP Mail SMTP by WPForms.
Test email was Ok, but I am sorry, the abandonment cart emails they are just on the list, but nothing comes out. ??

I tried it on 2 more email addresses. They didn’t appear in the list for an hour. But I noticed one important thing. Look at the dates.

That’s when the order was placed:

November 12, 2020 12:32 AM

And do you see here? The date goes back 2 days in time:

Scheduled At
30 minut We noticed that you left some great items in your cart — November 10, 2020 10:23 AM

1 den You left something behind, but it won’t last — November 10, 2020 10:24 AM

3 dni Exclusive discount for you. Let’s get things started! coupon November 10, 2020 10:25 AM
Roman

Hello @realityman,

Can you please submit the contact form on our support portal? So our developer can check this issue.

https://www.ads-software.com/support/topic/read-this-first-42/

Looking forward to hearing from you.